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Messages - Stefan

Pages: 1 2 [3] 4 5 ... 156
31
iCam Pro Support / Re: .webm video files
« on: April 05, 2020, 04:05:16 PM »
I have the VLC app and can load them one at a time to view. Is there a way to have the video files automatically play on the VLC app when a video is selected?

jgordon

Yes, you can add multiple files in VLC and play them all in a row: https://smallbusiness.chron.com/play-multiple-videos-vlc-49395.html

32
iCam Pro Support / Re: .webm video files
« on: March 29, 2020, 03:45:44 PM »
The popular VLC app plays WebM video files: https://www.videolan.org/vlc/

33
iSpy Support / Re: Grainy Resolution.
« on: March 10, 2020, 05:12:58 PM »
My New HikVsion POE (etc) is reported to be 2mp. Not great, but much better than what I'm getting*. If there's a way to adjust this in the ISPY UI, I can't find it.
Help?
Kevin

*I can't seem to upload the pic for you to see.

This is the support forum for our iSpy Cameras mobile app: https://apps.apple.com/us/app/ispy-cameras/id329506639

It sounds like you are using a different, similarly named product.

34
I just saw the Windows Beta (I'm running updated Windows 10 Pro, which was upgraded from Windows 7) and got it installed last night! I do have an issue. I'm not receiving notifications for motion/sound events on my phone. Additionally, I noticed that the notification option automatically disables itself in iCamsource. This occurred both before and after I connected to iCamsource through the iCam app on my phone (fully-updated Pixel 3XL).

The notification option disabling itself means that our server doesn't know of any mobile devices running iCam Pro associated with your login / password to send notifications to, so it responds to the iCamSource Pro to disable the setting so that it doesn't keep sending notifications that aren't going to be sent anywhere.

If you try changing your login / password both on your phone running iCam Pro and your computer running the iCamSource Pro, and you successfully connect to it when your phone is not connected to the same local WiFi network (to confirm that the iCamSource Pro is communicating with our server) then see if you can then receive notifications.

If not, we can look further into it and try to reproduce the issue on our end.

35
iCam Pro Support / Re: Icamsource Pro with Icamsource
« on: January 22, 2020, 08:51:36 PM »
Yes, you can install both the iCamSource and iCamSource Pro ... They are separate applications / installs, and won't interfere with one another.

36
ipCam Support / Re: Latest update 01/2020 broke app
« on: January 12, 2020, 09:44:04 AM »
The latest version of ipCam requires iOS 12 or later (https://apps.apple.com/app/id440270152) so your phone shouldn't have tried to update it if it wasn't compatible.

You may be able to try deleting the app and re-installing the last compatible version, 1.2.1: https://macreports.com/how-to-install-apps-on-older-devices-running-older-versions-of-ios/

If that doesn't work, then I would suggest contacting Apple support, because this seems to be an issue with the App Store.

37
iSpy Support / Re: ispy cameras doesen´t work
« on: November 29, 2019, 10:20:45 AM »
Thanks for letting us know about the issue! Apparently our recent web site update included a configuration change that caused the Windows iSpy Cameras problems when attempting to download the camera list updates, but it has now been fixed. :)

38
iSpy Support / Re: ProvisionISR snapshot URL - nothing works... :(
« on: November 28, 2019, 11:37:39 AM »
This is the support forum for our iSpy Cameras mobile app: https://skjm.com/ispy/

It sounds like you are using a different, similarly-named app.

39
iCam Pro Support / Re: no camera preview on imac
« on: November 02, 2019, 11:14:39 AM »
What version of the iCamSource Pro are you currently running? Also, what version of macOS are you running on your computer? You may need to give the iCamSource Pro access to your camera in your computer's System Preferences > Security & Privacy > Privacy > Camera settings.

40
We're currently trying to track down one final issue, where the recorded videos don't include audio ... So yes, still working on it. :)

Thanks again for your patience!

41
That is interesting ... Do you have motion / sound detection enabled? If so, and you temporarily disable it, do you still see the Connection Closed issue.

42
iSpy Support / Re: How to stream with alarm trigger?
« on: September 26, 2019, 07:09:41 AM »
We are the developers of the iSpy Cameras app: https://apps.apple.com/us/app/ispy-cameras/id329506639

It sounds like you may be using a different, similarly-named app?

43
iSpy Support / Re: EMAIL ALERT ON MOTION WITH MULTIPLE PICTURES
« on: September 26, 2019, 07:07:55 AM »
Our iSpy Cameras app (https://apps.apple.com/us/app/ispy-cameras/id329506639) doesn't support email alerts when motion is detected.

Perhaps you are using a different, similarly-named app?

44
iCam Pro Support / Re: Apple Watch - No Camera Alerts
« on: September 21, 2019, 05:32:20 PM »
The issue ultimately turned out to be a slight difference in the way the Windows client uploaded the images to the Apple Watch web service. We eventually tracked it down to a difference in the upload request that our web host was having an issue with. (It isn't an issue with our server-side code ... It's a problem with the web host that we have yet to remedy.)

While we work with our web host to try and get the issue resolved, we have a temporary build available that users who are not receiving Apple Watch alerts can use in the interim: https://skjm.com/icampro/iCamSourcePro1.3.1.1a.zip

This isn't an installer, but just a zip of the iCamSourcePro executable file. You can just replace the existing 1.3.1.1 executable in your C:\Program Files (x86)\iCamSource Pro\ folder with this 1.3.1.1a version.

One other item of note: The Sound Detection section that is usually under the Detection tab in under the Help tab in this version. (We created a fix from a version that had some exploratory UI development in progress ...)

45
iCam Support / Re: I love icam I need help pls
« on: September 21, 2019, 11:21:28 AM »
The iCamSource is compatible with network IP cameras that support JPEG or MJPEG video streaming over http, not rtsp. I would suggest contacting your camera's manufacturer to see if your camera supports accessing a direct JPEG or MJPEG stream via an http URL.

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