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Messages - Stefan

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2176
iCam Support / Re: My mac freezed when i use Icam.
« on: December 08, 2008, 09:37:39 AM »
stephane - I'm sorry to hear that. It sounds like you are getting a kernel panic. Does your screen look like this? : http://support.apple.com/kb/HT1392

Can you tell me more about your Mac? I am assuming it is an iMac ... Is it Intel or PPC? What version of OS X are you running?

If it is a kernel panic, can you send the /Library/Logs/panic.log file to support@skjm.com? Hopefully that will help us understand what might be causing it.

Thanks.  :)

2177
iCam Support / Re: Coming Soon - iCam Version 1.0.2
« on: December 08, 2008, 06:50:55 AM »
Well, we were hoping that iCam 1.0.2 would be approved by Apple by this past weekend, but that didn't happen for some reason.  ???

Hopefully today, then.

 8)

2178
syousuff - After checking the Broker Server logs it seems like your iPhone and MBP have the same external IP (are behind the same router) but have a different class of internal IP (10.0.1.xxx vs. 192.168.2.xxx). Is your MBP connected via both WiFi and Ethernet? Because it seems like they're on different internal networks.

Your husband's MacBook seems to be on another 10.0.1.xxx IP address, so that would be why it can connect without a problem.

Hope that helps. :)

2179
iCam Support / Re: "Cannot Connect To iCam Broker Server" on EDGE or 3G
« on: December 07, 2008, 04:13:39 PM »
UPDATE

If, when you run iCam when it is connecting over 3G or EDGE and you repeatedly see the following message: "Connection Error - There was an error connecting to the iCam Broker Server. Please try again later." we have made progress in tracking this problem down.

When you see this error message, if you then open another iPhone network application like Stocks or Weather and are then able to connect via iCam, then this is a bug that we are aware of and are now able to reproduce.

I do have a question, however: In your iPhone settings, under Fetch New Data, do you have Push enabled? Also, what is your Fetch schedule setting (15 min, 30 min, 1 hour, or manual)? Currently when I disable Push on my iPhone and set the Fetch to Manual, I can reproduce the error message after letting my iPhone sit idle for a few minutes.

The assumption is that the iPhone most likely disengages its connection with the cellular network after a period of inactivity, and therefore when iCam starts up, it is unable to access the internet. I assume that the iPhone does not re-enable the 3G internet connection when it attempts to contact the Broker Server via UDP ... That is why running an application that uses TCP connections causes iCam to subsequently work.

We are looking into a solution to this problem that is more elegant than the current one of having you run another network application before running iCam. I anticipate it to be included in the upcoming 1.0.3 iCam release that should be available in the App Store within the next week or so.

2180
If you are receiving the iCam "Cannot Connect To iCam Broker Server. Please try again later." error message when trying to connect via EDGE or 3G, here is one thing you can try: Open another iPhone network application (such as Stocks or Weather) and then see if iCam works after that.

This is a strange issue that we cannot reproduce but a small number of users have reported having. If you are among them (and running Stocks or Weather fixes the issue until you restart your iPhone) please post your experiences here or contact support@skjm.com.

Thanks!  :)

2181
iCam Support / Re: Welcome to the iCam Support Discussion Forum!
« on: December 05, 2008, 09:40:57 AM »
Ok, since you can connect via WiFi at home but not 3G, your problem might be fixed by the 1.0.2 update to iCam that should hit the App Store within the next day or two.

In the meantime, let's see if you can connect to my test iCamSource over both 3G and WiFi.

2182
iCam Support / Coming Soon - iCam Version 1.0.2
« on: December 03, 2008, 09:05:52 PM »
iCam 1.0.2 should be released later this week to address some connectivity issues that a small number of users have been having when attempting to connect to their iCamSources when their iPhones are connected via 3G.

If you can connect to your iCamSource over WiFi but not 3G, this fix may be for you.

Stay tuned! :)

2183
iCam Support / Welcome to the iCam Support Discussion Forum!
« on: December 03, 2008, 10:37:09 AM »
Please post any questions you might have about the iCam application for the iPhone and iPod Touch or the associated iCamSource application for OS X 10.4 (Tiger) and later in this forum.

Thanks! :)

2184
iCam Support / Re: Orange France 3G Connectivity Issues
« on: December 02, 2008, 06:28:38 PM »
The latest release of the iCamSource, 1.0.5, fixes this problem.  ;D

2185
iCam Support / Re: Orange France 3G Connectivity Issues
« on: December 01, 2008, 09:23:19 PM »
After some extended tests today we believe we have made some progress. If we get some good results from our additional testing then this issue should be cleared up with the release of iCamSource 1.0.5.  8)

2186
iCam Support / Re: Orange France 3G Connectivity Issues
« on: December 01, 2008, 05:07:05 PM »
What kind of routers does everyone have connected to their iCamSource computers? I am using an Apple AirPort Extreme with software version 7.3.2. I know that Jay is using a Linksys router of some kind.

I just wonder why my computer is so special that you are all able to see my iCamSource, but no one else's. ???

2187
iFarkle Support / Welcome to the iFarkle Support Discussion Forum!
« on: December 01, 2008, 04:40:46 PM »
Please post any questions you might have about the iFarkle application for the iPhone and iPod Touch in this forum.

Thanks! :)

2188
iCam Support / Orange France EDGE/3G Connectivity Issues - RESOLVED!
« on: December 01, 2008, 04:35:31 PM »
There have been a number of reports from Orange France users that have been having problems connecting to their iCamSource computers whilst being connected via EDGE/3G. WiFi works as expected.

If you are a Orange France subscriber and have problems connecting to your iCamSource using iCam, please post your experiences here. If you are an Orange France user that is NOT having any connectivity issues when using EDGE/3G, please post here as well.

Currently the common situation is that Orange France EDGE/3G iCam iPhones can connect to my iCamSource running in Phoenix, Arizona, but not Jay's that is running in California. (And also not to their own computers at home.) I believe one user is able to connect to his computer over 3G when it is at work, but not when it is at home.

This is a frustrating problem because we are not located in France, and therefore have limited opportunities to test. As always, your patience is greatly appreciated. :)

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