How many cameras are you using? Are you running the iCamSource on a Mac or Windows PC, or the iCamSource Mobile on other iOS devices? (Or a combination of both?)
Mobile carriers don't assign devices external IP addresses, so they don't really support running devices that accept incoming connections. Port forwarding / auto-config router isn't really an option for any LTE-connected iCamSource Mobiles either, so LTE-to-LTE will likely not work without utilizing the iCam Proxy service: https://skjm.com/icam/help/proxy.php
Have you tried restarting your devices and router / modem?
When all devices are on the same local WiFi network, are you able to connect successfully?
Two of my Airlink IP cams are not recording motion. One is at a remote location and stopped recording motion when I updated iCamsource to 2.9 on July 14, 2022. I noticed today that one of my IP cams at home won't record motion. I powered off both of the Trendnet cams and disconnected from the router and both Airlink cams are still not recording motion.
I was at 2.8 before updating to 2.9. Anyway I can get 2.8 back to test my cams?
Edit: I removed the Trendnet cams from iCamsource. No change in issue with two cams not recording with motion.
iCamSource 2.8 is quite old, and may exist on one of our older systems, but we would need to search for it.
If the AirLink cameras are connected to the iCamSource and you can see the live feed update then it should be able to detect and record motion if the Record Motion checkbox is checked for that camera: https://skjm.com/icam/help/motion_detection.php
If it still isn't, check that the green "Motion" indicator is toggling off and on (to indicate that motion is being detected) and if it is not, it may be an issue where the detection zones are enabled but configured in such a way that the area where motion is occurring is not enabled.
You can also try and explicitly "change" the motion detection folder in case it was moved / changed somehow, and the path is now incorrect. If you click the "Change" button and then select a different folder, see if that fixes the issue.
Yes, iCam and iCam Pro are not compatible with each other, so if you are using iCam with the iCamSource, then you would want to use iCamSource Mobile, not the iCamSource Pro Mobile. (Essentially the apps that work together have the same app icons.)
We have not been able to reproduce this issue. It may be an issue with your phone specifically? Or perhaps it is getting hot from constantly running and the system is turning it off?
It may be that something has changed with your network configuration or perhaps your mobile carrier. On the iCamSource Mobile, if you browse to Options > Advanced, do you have either the Auto-Config Router or Port Forwarding enabled?
If not, if you try turning on the Auto-Config Router switch before tapping Start, and are you then able to connect from a different network? If not, what is the message that appears underneath the Auto-Config Router switch after you have started the iCamSource Mobile? (You'll have to navigate back to the Options > Advanced screen after tapping "Start".) If it doesn't say something similar to "UPnP Success" then your router was not properly auto-configured to receive the connection from outside of your local network, and manual port forwarding may another solution.
I also would suggest to anyone that is misinformed by an article online to contact the author to notify them of their error. We will always be more than happy to refund anyone who was misled by something they read online.
Hi all, Please excuse me if I sound really daft, is this the correct forum for I-cam+ V1.0.303? We have just got security cameras for the first time. Baby boomers are on a real learning curve. Please take pity and help. Can I avoid an ongoing monthly cloud fee by installing SD memory cards in our cameras? Chris
iCam Pro on your mobile device connects to the iCamSource Pro running on a Mac or Windows PC, or to the iCamSource Pro Mobile running on another mobile device. (iCam Pro is used to view iCamSource Pro cameras.)
Are you attempting to connect from the same local WiFi network, or when you are away from home?
What is the brand and model of network IP camera are you attempting to connect the iCamSource Pro to, to then view with iCam Pro? Does it support JPEG or MJPEG video streaming?
I purchased both iCam Pro and iCamSource Pro and considering how much they cost I expected things to just work out of the box but disappointingly enough all I am getting on both iCam Pro on a PC and iCam Pro on a my iPhone when trying to find the iCamSource Pro running on second iPhone is "Your network IP camera could not be connected to ...." I am exploring my options for a refund request as we speak.
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