Messages

31

ipCam Support / Re: IP CAMERA ID002A

« on: May 30, 2016, 07:14:12 PM »

We are an App Development Firm. - www.skjm.com

Unfortunately, we are not familiar with this particular camera. Please contact your cameras manufacture for specific instructions.

32

iCam Support / Re: apple iwatch

« on: May 27, 2016, 01:27:46 AM »

Make sure that you have both "Send Notifications" and "Apple Watch Events" enabled in iCamSource and that you are receiving motion detection notifications on the phone.

33

iCam Pro Support / Re: 10.11.5 -error > connecting but can't find any cameras

« on: May 18, 2016, 12:13:45 AM »

What error message are you seeing when you are unable to connect: No Sources Found, Broker Connection Error, or Source Connection Error? Are you having problems connecting when your phone is connected via 3G, WiFi, or both?

For more information about iCam Pro error messages and possible fixes, please go here: http://skjm.com/icampro/support.php

34

iCam Pro Support / Re: Foscam FI9821P and MJPEG stream...

« on: May 18, 2016, 12:04:15 AM »

Please email a screenshot of iCamSource showing the MJPEG settings and the error message to support@skjm.com. In your email please reference this post and your username.

35

iCam Pro Support / Re: MOTOROLA ip66

« on: May 16, 2016, 11:39:01 AM »

We haven’t tested with that particular camera, but if it outputs MJPEG formatted data, it’ll probably work with iCamSource.

When you run iCamSource, you’ll need to select the "Ethernet /Wi-Fi" tab because the camera is a network camera, not a USB camera. Then, enter the MJPEG or JPEG URL for your camera.

If the MJPEG or JPEG URL isn’t something that can be found by searching around with Google or by contacting their support, we actually have another solution available, although it is currently in its very preliminary stages, and that is: http://skjm.com/icam/mjpeg_test.php

When you enter the camera’s IP address and port into that web page, it will attempt to connect to the camera using all of the common MJPEG and JPEG URLs that we are aware of. If any of the URLs produce an image, then that is the URL to use in iCamSource.

If your camera requires a login and password, you can enter them in that webpage right before the address : login:password@Camera_address

36

iCam Pro Support / Re: Not working without wifi, please read carefully

« on: May 16, 2016, 11:24:56 AM »

A number of changes to any one of the networks involved, including your local network, phone network or your ISP network, could have this kind of effect.

Have you tried checking the Auto-Config Router checkbox in the iCamSource Pro before clicking the Start button? If that doesn’t work, please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource Pro with that option enabled.

Our iCam Pro Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icampro/help/troubleshooting.php#icam3

37

iCam Pro Support / Re: Low quality

« on: May 16, 2016, 11:22:24 AM »

iCamSource Pro for Windows is available on our Support Pages here: http://skjm.com/icampro/support.php

38

iCam Pro Support / Re: 4th generation AppleTV support?

« on: May 09, 2016, 11:45:39 PM »

iCam Pro for the Apple TV (4th Generation) has been requested in the past and is currently on our list of potential features to implement in the future.

Please let me know if you have any further questions or concerns.

39

iCam Pro Support / Re: iCam Pro "No LAN Sources Found" error

« on: May 09, 2016, 11:43:59 PM »

I’m glad you got it working!

If you have any other issues or questions, please let us know.

40

iCam Pro Support / Re: Low quality

« on: May 09, 2016, 11:31:30 PM »

Here is a new test version for you to try with the widescreen setting: http://skjm.com/icampro/iCamSourcePro1.1.1.1.dmg

41

iCam Pro Support / Re: Low quality

« on: May 03, 2016, 07:42:51 PM »

iCamSource records the full resolution captured from the camera. Please send a screenshot to support@skjm.com and reference this post and username in your email.

42

iCam Pro Support / Re: iCam Pro "No LAN Sources Found" error

« on: May 03, 2016, 06:15:55 PM »

In the Advanced tab in iCamSource Pro, is the "Disable LAN-Only Discovery" checked? If so, please uncheck it. Also, please send a screenshot of the Advanced tab to support@skjm.com so we can verify the settings. Reference this post and your username in your email.

43

Network / IP Camera Compatibility / Re: Levana - Astra 3.5 PTZ Digital Baby Video Monitor

« on: May 01, 2016, 11:28:00 PM »

iCam supports Built-In, FireWire or USB Webcams and DV Cameras as well as MJPEG-compatible Network IP Cameras. As rjgvt mentioned, your camera's specifications (http://mylevana.com/product/Astra_PTZ_Baby_Video_Monitor.eng-57-details.html) do no say which video compression is used. For that information please contact your cameras manufacture here: http://mylevana.com/Support_Center.eng.html

44

iCam Pro Support / Re: iCamSource Pro dies when Screen Lock occurs on Mac

« on: April 15, 2016, 01:25:13 PM »

If iCamSource Pro is crashing, there should be crash logs.

The crash log can be found by opening Windows Explorer and typing “%localappdata%” in the top bar (without the quotes).  That will open the AppData folder on your computer. There should be a folder in the AppData folder called “iCamSourcePro” with a text file called “iCamSourceCrashLog.txt”.

If you find crash logs, please send the most recent one to support@skjm.com and reference this post.

45

iCam Support / Re: icam web does not work

« on: April 15, 2016, 01:22:07 PM »

reen is receiving support via email.