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Topics - Stefan

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1
iCam Support / iCam Cloud Released
« on: March 04, 2017, 10:14:25 AM »
Today we are excited to announce the release of iCam Cloud!

iCam Cloud is a service that automatically backs up iCamSource motion events to the cloud as soon as they are recorded. Event backups can then be easily viewed from iCam or from the web if the iCamSource ever goes offline or the computer is stolen.

For more information, please visit http://skjm.com/icam/help/cloud.php

iCam Cloud support has also been released with today's 2.8 update to iCam for iOS, as well as the 2.9 updates to the iCamSource for macOS and Windows.

As always, if anyone has any questions, issues, or comments, please let us know.

Thank you! :)

2
iCam Pro Support / iCam Pro Cloud Released
« on: November 18, 2016, 07:21:07 AM »
Today we are excited to announce the release of iCam Pro Cloud!

iCam Pro Cloud is a service that automatically backs up iCamSource Pro events to the cloud as soon as they are recorded. Event backups can then be easily viewed from iCam Pro or downloaded directly from the web if the iCamSource Pro ever goes offline or the computer is stolen.

For more information, please visit http://skjm.com/icampro/help/cloud.php

iCam Pro Cloud support has also been released with today's 1.2 update to iCam Pro for iOS, as well as the 1.3 updates to the iCamSource Pro for macOS and Windows.

As always, if anyone has any questions, issues, or comments, please let us know.

Thank you! :)

UPDATE: Today we released version 1.3.1 of the iCamSource Pro for both Windows and macOS that includes a number of minor bug fixes and improvements.
UPDATE: Today we released version 1.3.2 of the iCamSource Pro for macOS that includes a number of behind-the-scenes bug fixes and improvements.

3
iCam Pro Support / iCam Pro 1.0 Released for Android
« on: July 29, 2016, 07:42:35 AM »
iCam Pro 1.0 for Android has been released!

You can view it on the Google Play Store here: https://play.google.com/store/apps/details?id=com.skjm.icam.pro

As always, if anyone has any questions, issues, or comments, please let us know.

Thank you! :)

4
iCam Support / iCamSource 2.8.5 Released for Mac OS X
« on: March 01, 2016, 07:11:31 PM »
iCamSource 2.8.5 has been released today for Mac OS X that includes a fix for the El Capitan webcam freezing video issue (http://skjm.com/forum/index.php?topic=6479.0) as well as the Android Audio crashing issue (http://skjm.com/forum/index.php?topic=6473.0).

The new version of the iCamSource can be downloaded here: http://skjm.com/icam/iCamSource2.8.5.dmg

As always, if anyone has any questions, issues, or comments about the new version, please let us know.

Thank you! :)

5
iCam Pro Support / iCamSource Pro 1.1.1 Released for Mac OS X
« on: March 01, 2016, 07:10:02 PM »
iCamSource Pro 1.1.1 has been released today for Mac OS X that includes a fix for the El Capitan webcam freezing video issue discussed here: http://skjm.com/forum/index.php?topic=6479.0

The new version of the iCamSource Pro can be downloaded here: http://skjm.com/icampro/iCamSourcePro1.1.1.dmg

As always, if anyone has any questions, issues, or comments about the new version, please let us know.

Thank you! :)

6
iCam Pro Support / Cameras Locking Up on Some Macs w/ El Capitan
« on: February 10, 2016, 07:21:41 AM »
We are currently tracking down an issue with both the iCamSource and iCamSource Pro where, for some Mac users, the webcam video freezes within a couple of hours or so when running on Mac OS X El Capitan. We have been unable to replicate the issue up until this point, so we are asking for additional information from the affected users to try and find a common cause of the problem.

Apple provides a way for users to save and send a System Information Report as detailed near the bottom of this support page: https://support.apple.com/en-us/HT203001

If users who are experiencing this issue could send a generated System Information Report to support@skjm.com in addition to the information below, that would be greatly appreciated.

Thank you!



In addition to the System Information Report (https://support.apple.com/en-us/HT203001) answers to the following questions will hopefully be helpful in tracking down the cause to this issue:
  • Are you experiencing this issue with the iCamSource, iCamSource Pro, or both?
  • How many cameras are you running with the iCamSource / iCamSource Pro?
  • What are the brand(s) / model(s) of the cameras?
  • Approximately how long does it take for the video stream to freeze (minutes, hours, etc)?
  • Are you using the same webcam as the Audio input?
  • Are you still receiving audio when the video stream freezes?
  • When the video freezes, does the "webcam hardware status light" (the LED on the webcam itself or next to the built-in webcam) turn off, or does it remain on?
  • Does clicking the Stop button in the iCamSource, waiting a few seconds, and then click Start again fix the issue? Or do you have to restart the iCamSource completely?
  • Do you know if this issue started happening after installing a specific El Capitan update?
  • Do you run any other apps that access either the microphone or the webcam, like FaceTime, Skype, etc.?
  • If you are only seeing this freezing issue with one webcam but not another, or on one of your Macs but not another, that information would be greatly helpful as well.


If we are unable to replicate the issue ourselves, we may also be asking users to run a logging version of the iCamSource applications that will hopefully give us more insight into the problem.

We will continue to post updates to this discussion thread, and encourage users to post any additional information that they may have.

Thank you again!

7
With the recent release of iOS 9 and the 3D Touch-enabled iPhone 6s and iPhone 6s Plus we have discovered a couple of issues that we have since fixed and submitted in an update to Apple.

iCam Pro 1.1.1 fixes a bug that was causing the restoration of purchases to fail in iOS 9, as well as fixing bugs related to the tapping and double-tapping of the zoomed-in video on the new 3D Touch iPhone 6s and iPhone 6s Plus.

A temporary work-around for the purchase restoration issue is to simply attempt to re-subscribe or re-purchase the item(s) that you are wanting to restore. If you are using the same Apple ID that you previously purchased them with, they will be restored without charging you a second time.

As for the 3D Touch-related bugs, iCam Pro is treating some taps on the new displays as swipes unless the user taps or double-taps very lightly. This apparently will be fixed in iOS 9.1 according to Apple (you can read more about it here) but we have come up with a fix that will cause it to act as expected without having to wait for iOS 9.1.

iCam Pro 1.1.1 was submitted yesterday, Saturday September 26, with a request for an expedited review, so hopefully Apple will approve it soon.

8
iCam Support / iCamSource 2.8 + iMac + Multiple IP Cameras = Crashing?
« on: April 29, 2015, 09:51:22 PM »
With the release of version 2.8 of the iCamSource there seems to be a handful of users who are experiencing a fairly consistent crashing issue. These users appear to be running the iCamSource on iMacs and connecting to Foscam (UPDATE: A user using Linksys IP cameras is experiencing the same issue, so it is not just Foscam-specific.) IP cameras. We are currently unable to replicate the problem with our test Macs and cameras, so hopefully any users that are experiencing this issue can either email us at support@skjm.com or reply to this post to help track down the cause of this issue.

When an app crashes on a Mac, a crash log should be created in your ~/Library/Logs/DiagnosticReports folder. The crash logs will start with the name of the app that created them, so any iCamSource crash log files will begin with "iCamSource". By default the Library folder in hidden in Finder, so here is a quick way to get to it: http://bjango.com/help/crashlogmac/

If the crash log contains [NSBitmapImageRep initWithCIImage:] underneath the crashed thread, then you are likely experiencing the same issue.

For example:

Quote
Thread 10 Crashed:
...
16  com.apple.CoreImage              0x00007fff93f319a5 -[CICLContextImpl implementationWithTargetCGContext:options:] + 37
17  com.apple.CoreImage              0x00007fff93f35279 -[CIContext initWithCGContext:options:] + 88
18  com.apple.CoreImage              0x00007fff93f34af3 +[CIContext contextWithCGContext:options:] + 52
19  com.apple.AppKit                 0x00007fff89673d15 -[NSBitmapImageRep initWithCIImage:] + 497
20  com.skjm.iCamSource              0x0000000104fe6882 0x104fc6000 + 133250
21  com.skjm.iCamSource              0x0000000104fe5103 0x104fc6000 + 127235
22  com.skjm.iCamSource              0x0000000104fd1b0d 0x104fc6000 + 47885
...

In order to further narrow down the cause of the issue, please provide the following information:
  • How many & what type of cameras are you using with your iCamSource? The issue appears to be related to IP cameras. (Foscams in particular) but it may be an issue with other brands as well.
  • What type of Mac do you have? Find this by clicking About This Mac from the Apple menu, as seen here: https://support.apple.com/en-us/HT201260 Please let us know the full description, similar to the MacBook Pro (Retina, 15-inch, Mid 2014) from the example. (Again, iMacs seem to be another common denominator.)
  • What version of Mac OS X are you running? Mavericks (10.9.x) or Yosemite (10.10.x)?
  • Approximately how long does it take for the iCamSource to crash? Is it minutes, hours, or days?
  • When the iCamSource is running, is the window left open, showing the preview of the camera video? Or is the window closed, leaving just the iCamSource icon in the top-right corner of the screen in the menu bar, near the clock? (If the window is normally left open, try closing it to see if that helps.)
  • Once the iCamSource is started, open the Activity Monitor application in your Mac's Applications > Utilities folder. Make a note of the iCamSource's CPU and Memory usage after it is first started, and then 15-30 minutes later, to see if either value increases significantly over that time period.
Thank you in advance for helping us track this bug down and squashing it! :-\

Also, if you just want your iCamSource to work again, you can always revert back to version 2.7.2.2: http://skjm.com/icam/iCamSource2.7.2.2.dmg



UPDATE : The issue appears to not only affect Foscam cameras, but other brands of IP camera as well.
UPDATE #2 : This may be an issue with users running multiple IP cameras in the iCamSource simultaneously, as that does seem to be a common factor as well.
UPDATE #3 : Please see the post here: http://skjm.com/forum/index.php?topic=6365.msg19228#msg19228
UPDATE #4 : Please see the post here: http://skjm.com/forum/index.php?topic=6365.msg19236#msg19236

9
iCam 2.6 and iCamSource 2.8 for Mac OS X 10.9+ and Windows Vista/7/8 are now available, and include support for the upcoming Apple Watch.

The latest versions of the iCamSource now optionally upload encrypted Apple Watch Alerts to our servers whenever motion is detected. Apple Watch Alerts are brief animated summary notifications of your iCamSource's most recent motion detection events that you can receive and review on your Apple Watch.

Some screenshots of iCam running on Apple Watch can be found here: http://skjm.com/icam/index2.php?applewatch

If you anyone has any questions or concerns, please let us know.

Thanks! :)

UPDATE : Version 2.8.1 for Mac OS X 10.9+ has been released to fix a crashing problem that sometimes occurred when connecting the iCamSource to IP cameras on certain iMacs.
UPDATE #2 : Version 2.8.2 for Mac OS X 10.9+ has been released to fix a crashing problem that sometimes occurred when connecting the iCamSource to IP cameras that returned invalid JPEG image data.
UPDATE #3 : Version 2.8.3 for Mac OS X 10.9+ has been released to support Mac OS X 10.11 El Capitan.
UPDATE #4 : Version 2.8.4 for Mac OS X 10.9+ has been released that fixes an issue where the Motion Events were not always being sorted correctly in iCam, and where the menu bar icon was not displaying correctly on older versions of Mac OS X.

10
iCam Pro Support / Welcome to the iCam Pro Support Discussion Forum!
« on: June 11, 2014, 01:11:38 PM »
Please post any questions you might have about the iCam Pro application or the associated iCamSource Pro application in this forum.
Thanks! :)

11
iCam Support / iCamSource 2.7.2 Released
« on: November 05, 2013, 05:50:49 PM »
iCamSource 2.7.2 has been released today for both Windows and Mac, and includes general bug fixes as well as support for the new Foscam IP camera firmware issue discussed here: http://skjm.com/forum/index.php?topic=5986.0

The new versions of the iCamSource can be downloaded below or from http://skjm.com/icam/support.php


Windows 8 and later - http://skjm.com/icam/iCamSourceSetup2.7.2.Win8.exe
Windows XP / Vista / 7 - http://skjm.com/icam/iCamSourceSetup2.7.2.7VXP.exe



Mac OS X 10.6 (Snow Leopard) and later - http://skjm.com/icam/iCamSource2.7.2.dmg
Mac OS X 10.4 & 10.5 (Tiger & Leopard) - http://skjm.com/icam/iCamSource_Tiger_Leopard_2.7.2.dmg



As always, if anyone has any questions, issues, or comments about the functionality, please let us know.

Thanks! :)

12
Please post any questions or comments you might have about the Photo Zapper application in this forum.

Thanks! :)

13
iCam Support / New Release : iCamSource Mobile for iOS
« on: September 30, 2013, 12:34:58 PM »
We are happy to announce the release of iCamSource Mobile for camera-enabled iOS devices running iOS 6 and later: https://itunes.apple.com/us/app/icamsource-mobile/id702939776?mt=8

iCamSource Mobile allows users to stream audio and video from their iOS device's microphone and camera to another mobile device running iCam.

iCamSource Mobile is for users who do not want to leave their computer on all day, or for users who have an additional iOS device that want to add another camera to their iCam network.

If you have any questions or concerns, please feel free to leave a comment below.

Thanks! :)

14
iCam Support / New Releases : iCam 2.3 (iOS) & iCamSource 2.7
« on: July 22, 2013, 11:10:42 AM »
The latest updates to iCam (iOS) and the iCamSource are being released today.

The changes include:

- Added support for the High Resolution and Proxy Support functionalities included in iCam 2.3 (iOS). (Android support is coming soon.)
- The iCamSource Preferences window now un-hides itself when a user attempts to re-launch the iCamSource when it is already running.

The new version of iCam can be found on the Apple App Store. The new versions of the iCamSource can be downloaded below.



Windows XP / Vista / 7 - http://skjm.com/icam/iCamSourceSetup2.7.7VXP.exe
Windows 8 - http://skjm.com/icam/iCamSourceSetup2.7.Win8.exe



Mac OS X 10.6 (Snow Leopard) and later - http://skjm.com/icam/iCamSource2.7.dmg
Mac OS X 10.4 & 10.5 (Tiger & Leopard) - http://skjm.com/icam/iCamSource_Tiger_Leopard_2.7.dmg



As always, if anyone has any questions, issues, or comments about the functionality, please let us know.

Thanks! :)



UPDATE - The Mac version of the iCamSource has been updated to 2.7.1 to address a crash that was occurring when Android iCam users were attempting to view a list of Motion Events.

Mac OS X 10.6 (Snow Leopard) and later - http://skjm.com/icam/iCamSource2.7.1.dmg
Mac OS X 10.4 & 10.5 (Tiger & Leopard) - http://skjm.com/icam/iCamSource_Tiger_Leopard_2.7.1.dmg

15
The latest updates to iCam and the iCamSource are being released today.

The changes include:

- Added support for 256-bit AES encryption.
- Added support for Motion Event Image Thumbnails in the iOS version of iCam. (Android support is coming soon.)
- Added iPhone 5 screen optimizations for the iOS version of iCam.
- Camera list in the Mac version of the iCamSource now also contains the camera names as opposed to just "Camera".
- Updated iCamSource window layout to better support lower screen resolutions.
- Various bug fixes and improvements.

The new versions of iCam can be found on the Apple App Store and Google Play. The new versions of the iCamSource can be downloaded below.



Windows XP / Vista / 7 - http://skjm.com/icam/iCamSourceSetup2.6.7VXP.exe
Windows 8 - http://skjm.com/icam/iCamSourceSetup2.6.Win8.exe



Mac OS X 10.6 (Snow Leopard) and later - http://skjm.com/icam/iCamSource2.6.dmg
Mac OS X 10.4 & 10.5 (Tiger & Leopard) - http://skjm.com/icam/iCamSource_Tiger_Leopard_2.6.dmg



As always, if anyone has any questions, issues, or comments about the functionality, please let us know.

Thanks! :)

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