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Messages - Jay

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iCam Support / Re: "Object is currently in use elsewhere"
« on: July 21, 2017, 10:46:12 AM »
We haven't seen this particular error message before.

I'd like to get more info about your current settings.  Please send a screenshot of the iCamSource Camera settings to

iCam Pro Support / Re: iCamSouce Pro crashing iMac's
« on: January 18, 2017, 03:01:04 PM »
This issue also affects the Windows version of  iCamSource Pro.

There is a test version with a fix available here:

This is an executable, not an installer.  It can be launched by double clicking the file (make sure to exit the previous version of iCamSource Pro first).

iCam Pro Support / Re: H264 support being worked on?
« on: November 14, 2016, 10:50:34 AM »
There are a few reasons H.264 support hasn't been added to iCam Pro. 

There is the patent/licensing issue Stefan mentioned earlier. 

There is also the fact that most cameras that support H.264 also support MJPEG.

H.264 support would actually require more computing resources than MJPEG support because of the fact that the H.264 video would have to be converted to image data in order to perform motion detection

Finally, there is a workaround to get H.264 video (not audio) working on iCam Pro.  A virtual webcam program, such as Manycam (, can be used to capture the H.264 video from a window on the computer and then used as a video source in iCamSource Pro.

We do plan on adding H.264 support, but the reasons I gave above are the reasons that H.264 support hasn't been a top development priority up to this point.

iCam Pro Support / Re: Cannot uninstall icam source pro
« on: September 08, 2016, 10:04:16 AM »
The iCamSource Pro uninstaller doesn't actually do anything too complicated, it can be uninstalled manually pretty easily.

The steps to manually remove iCamSource Pro from your computer are:

1)Delete the iCamSource Pro directory (probably C:\Program Files (x86)\iCamSource Pro)
2)Delete the shortcut to iCamSource Pro on the Desktop
3)Delete the iCamSource Pro registry key by downloading and running (double click) this file:

iCam Pro Support / Re: save snapshot as well as video ?
« on: August 26, 2016, 10:19:02 AM »
iCam Pro doesn't currently have the ability to auto-save images for a motion detection event.  That functionality may be added in the future.

Though not as convenient, you can get images manually by using the Save Image button in the iCam Pro app when viewing a recording, or alternatively, you can save a screenshot directly from the video on the computer running iCamSource.

iCam Pro Support / Re: Great service, great apps, couple of suggestions!
« on: August 26, 2016, 10:10:33 AM »
We did have that feature in the app on an experimental basis for a while and it was removed.  We weren't aware that anyone was using it!

We'll look into re-enabling that functionality.

Thanks for the feedback on that and the Apple Watch suggestion.

iCam Pro Support / Re: icam pro source - mic issues
« on: October 05, 2015, 02:54:15 PM »
We were able to replicate this problem on our test computers.  Here's a link to a test version of iCamSource Pro with a fix:

This file is the iCamSource Pro executable, not an installer.  You can download that file to any folder and double click it to launch the test version.  Make sure that iCamSource Pro isn't already running before launching the test version.

If this fix resolves the problem for you, please let us know so that it can be included in the next update.

iCam Pro Support / Help test iCam Pro viewer software for Mac & Windows
« on: September 08, 2015, 05:21:50 PM »
A new Early Access version of our iCam Pro desktop viewing software is now available for Mac and Windows.  This software allows you to watch and listen to your iCam Pro cameras on your Mac or Windows computer.  This software is still under development, so there may be bugs or other issues.  Please let us know about any problems or comments you have about this software.

The iCam Pro desktop viewing software is available here:



The Mac .zip file contains a Mac app package.  Just unzip the file and launch the iCamProViewer app that is extracted.
The Windows .zip file contains a directory structure.  Just unzip the file (right-click, then "Extract All..), open the unzipped folder, then launch the iCamProViewer.exe file.


When the software is launched, the iCam Pro Viewer window will be blank, with text fields for the login and password at the top, like this:

After you enter the login/password and hit the Start button, the cameras will appear in a row of thumbnail images near the top of the window, like this:

If you only have one camera, that camera will already be zoomed in, there won't be a thumbnail image.

To zoom-in on a camera thumbnail, click on the image for that camera.  The zoomed-in view for that camera will appear below the row of thumbnail images, like this:

To zoom-in on a different camera, click on the thumbnail image for the new camera.  If you click on the zoomed in camera image, it will return that camera to thumbnail mode.

While a camera is zoomed in, audio from that camera will be played, if available.  You can toggle the audio playback by hitting the Mute/Unmute button, like this:


The error messages shown by this software should be the same errors you'd see in the iOS iCam Pro app.  There's more information about troubleshooting iCam Pro errors here:

If you see any other error messages, please send a screenshot of the error message to

Since the Apple Watch doesn't play video formats directly, it was actually easier for us to develop an Apple Watch extension for iCam than for iCam Pro.  We decided to focus on iCam first so that we could develop something quickly and have it ready for the Apple Watch release date.

We will definitely be bringing Apple Watch support to iCam Pro as well.

iCam Pro Support / Re: Background bandwidth useage
« on: April 14, 2015, 02:41:42 PM »
The vast majority of data is only transmitted when you log into iCam on your phone. 

There is a small amount of data that is sent from the computer running iCamSource to the server to let the server know the computer is still there.

If iCamSource is left running 24/7 for a whole month, the amount of data sent from the iCamSource to the server would total about 100 MB.

iCam Support / Re: iCamWeb-I updated flash, now it is not working
« on: April 08, 2015, 11:21:59 AM »
Are you using a Mac or Windows computer?  What browsers have you tried so far?

iCam Support / Re: "Source Not Found" after getting new Netgear router
« on: April 08, 2015, 10:46:04 AM »
This question was moved to iCam Pro forum:

The No Sources Found message may indicate that your iCamSource Pro is unable to connect to the server.  Does the title of the iCamSource Pro window say "Connecting.." or "Connected to Server"?

If it says "Connected to Server", then the computer is able to connect to the server, so the No Sources Found message may indicate that the iCam Pro client is in free mode.  Purchasing the iCam Pro Service is required to connect to your cameras from outside of your local network and to receive notifications when motion or sound are detected. If you have already purchased the iCam Pro Service please tap the Restore button in the top-left corner of the iCam Pro Store from your iPhone to restore the subscription purchase.

ipCam Support / Re: Ipcam vs Icamsource
« on: April 08, 2015, 10:31:49 AM »
ipCam is an app that turns your iOS device into an IP camera, so it doesn't really have anything to do with iCamSource.  If iCam and iCamSource are already working fine for you, then you won't need ipCam.

iCam Support / Re: Icamsource or 2.7.2
« on: April 08, 2015, 10:26:05 AM »
We suggest using the most recent version of iCamSource unless you're experiencing a problem with it.

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