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Messages - Stefan

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1
That is odd that it would fail after recording 3 or 4 videos. Usually if there is a fundamental configuration or hardware issue the things wouldn't make it that far.

Do you know approximately how long it takes for the application to crash? Is it a number of minutes, hours, or days? Is it always tied to the recording of 3 or 4 videos?

If it is tied to the recording of videos then it may be a memory issue. When launching the application, what is the memory usage of the iCamSource Pro in the Task Manager? After the application has been running for a while, but before it crashes, has the memory usage perhaps gone up considerably?

2
Do any of these Wansview URLs work? - http://skjm.com/icam/mjpeg.php

If not, you can always try our URL probing page that can attempt to connect to your camera using all of the URLs in our database: http://skjm.com/icam/mjpeg_test.php

3
iCam Pro Support / Re: deleated videos
« on: November 06, 2017, 06:44:01 AM »
Deleting the videos through iCam Pro deletes them from your computer running the iCamSource Pro, so unless you have an iCam Pro Cloud backup or a backup in Time Machine (if on a Mac) then unfortunately the answer is "no".

4
iCam Pro Support / Re: Viewing outside of WIFI
« on: November 03, 2017, 08:23:49 AM »
Once you purchase the iCam Pro Service everything may just start working outside of your local WiFi.

If not, there are troubleshooting steps listed here: http://skjm.com/icampro/help/troubleshooting.php

If you are still having issues, what error message are you seeing when you are unable to connect?

5
iCam Support / Re: performing image analysis from wifi camera images
« on: November 02, 2017, 07:53:32 AM »
The iCamSource currently saves images to the computer (and optionally to the cloud) when motion is detected in the image, when the difference between the previously captured image and the current image has change more than the threshold amount.

6
iCam Support / Re: hi i love icam i need help
« on: October 29, 2017, 07:24:07 PM »
Do you know if the camera supports JPEG or MJPEG video streaming?

Have you tried our MJPEG URL testing page that tried to connect to your IP camera using every known URL in our database: http://skjm.com/icam/mjpeg_test.php

7
iCam Support / Re: iCam Source Will not Connect since last Mac Update
« on: October 19, 2017, 06:49:57 AM »
I would verify that your computer and mobile device are connected to the same local WiFi network, and that your computer isn't connected to a "Guest" network (if your router supports that feature) because those usually block hosts from seeing / talking to each other.

8
ipCam Support / Re: Set framerate down to 1 fps
« on: October 14, 2017, 11:10:58 AM »
Unfortunately the iOS device cameras have specific capture frame rate ranges that they support, and 1 fps is not one of them. :(

If that ever changes we'll be able to support it quite easily, yes. 8)

I am not familiar with your setup, but would you be able to have a 1 second timer on the "grabbing" side of things and simply connect to the JPEG (instead of the MJPEG) ipCam URL to get a single image every second?

9
iCam Pro Support / Re: malloc crash in Mac iCamSource Pro
« on: October 04, 2017, 09:38:42 PM »
f the iCamSource Pro is crashing, there may be crash logs that will help us troubleshoot the cause of the issue.

To find crash logs in Finder, click on the Go menu and choose Go to Folder... After selecting this command, a text field should appear in Finder. Paste the path ~/Library/Logs/DiagnosticReports/ into the text field, and click the Go button.

If you could email support@skjm.com the most recent crash logs that start with “iCamSource” then hopefully we will be able to get to the bottom of this issue.

10
iCam Pro Support / Re: Ongoing support?
« on: September 28, 2017, 08:07:53 PM »
Yes, we are planning on maintaining iCam and iCam Pro for the foreseeable future. :)

There are no IP cameras that we currently support "talking back" to ... Right now that is supported between iCam Pro and the computer running the iCamSource Pro.

11
Network / IP Camera Compatibility / Re: Hikvision cam compatability
« on: September 24, 2017, 09:43:13 PM »

If the MJPEG or JPEG URL isn’t something that can be found by searching around with Google or by contacting their support, we actually have another solution available, although it is currently in its very preliminary stages, and that is: http://skjm.com/icam/mjpeg_test.php


^^^^^ This is awesome.  It found one path that worked for my camera!

 8)

12
IP Cam Config Support / Re: iOS 11 support
« on: September 16, 2017, 10:13:07 PM »
Will IP Cam Config be updated to support iOS11? It's telling me that it currently won't work once I update my iPhone.

We may update it to support iOS 11 in the future, but are not planning on updating it before iOS 11 is released.

13
iCam Pro Support / Re: iPhone good. Wi-fi iPad, not so good
« on: August 31, 2017, 07:06:11 AM »
If your iPad is on the same local WiFi network as the iCamSource Pro and your iPhone then the most likely cause is that the login and password are not exactly matching. Please note that both are case-sensitive and any additional whitespace either before or after the login or password is considered part of the login or password.

14
iCam Support / Re: iCam Source Will not Connect since last Mac Update
« on: August 27, 2017, 04:13:22 PM »
 
Thank you!!!! This solved the problem.

Great news! 8)

15
iCam Support / Re: Works for a few hours and then "out of memory"
« on: August 23, 2017, 09:36:32 PM »
It does seem odd that a change in anti-virus software would be the cause of the issue. Since it seems to occur pretty consistently, could you please email a screenshot of the error message that you are seeing to support@skjm.com? Please reference this forum thread in your email.

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