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Messages - Stefan

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iCam Pro Support / Re: Foscam F19821WB to an F19831P and Avenue 198213
« on: February 10, 2018, 06:35:17 PM »
iCam Pro (and its associated iCamSource Pro for macOS and Windows) currently only support JPEG and MJPEG IP cameras, similar to iCam and its associated iCamSource.

We are currently working on implementing support for h.264 cameras with the iCamSource Pro, and hope to have a beta version for users to try out on macOS soon.

Have you tried using it with other webcam applications on your Mac?

I have rebooted the computer. I did try and plug it in another plug. I am plugging it directly in the computer.

Have you tried rebooting your computer? If you plugged the webcam into a different USB port, does plugging it back into the original port fix the issue?

Are you plugging the camera directly into the computer and not into a USB hub or extension cable?

Does the webcam work with other applications on your Mac?

iCam Support / Re: Icamsource crashing iPhone 5s
« on: January 25, 2018, 06:53:47 AM »
If you are seeing it on multiple devices when viewing the recorded photos (this is very helpful, thanks!) then we should be able to also reproduce it, and if we can reproduce it we can then find the cause of the problem and fix it.

Does it crash when viewing the list of recorded events, when viewing a single image, or when playing back through a series of images within a single event? The more information we have about the steps involved, the more likely we will be able to reproduce it quickly.

Once last question: Does this also happen on the iPhone 5? Because the iPhone 5 also does not support iOS 11 as it is not a 64-bit device. (The highest it supports is iOS 10.3.1.)

iCam Support / Re: Icamsource 2.7.2 Stopped recording
« on: January 04, 2018, 07:59:59 PM »

iCam Support / Re: Icamsource 2.7.2 Stopped recording
« on: January 02, 2018, 09:14:23 PM »
The only 2.7.2 version of the iCamSource linked to on our support site is for the Mac. The version of the iCamSource that supports Windows XP is actually here:

iCam Pro Support / Re: iCam Pro & Android, can't connect
« on: December 31, 2017, 03:56:45 PM »
Previously had iCam on iPhone with no issues. Just purchase a month sub for the Pro app and trying to connect, but get "No source found". Have iCamSource installed, my router is configured correctly, I get the "UPNP success" message... what could the issue be??


If you are running the iCamSource on your computer, then that is the issue. iCam Pro connects to the iCamSource Pro, not the original (non-pro) iCamSource.  You can download the iCamSource Pro here:

iCam Support / Re: performing image analysis from wifi camera images
« on: December 26, 2017, 03:25:34 PM »
The iCamSource stores the recordings to a single folder on your computer. The iCamSource won't be able to store a copy of the images, but you can either use a cloud service like DropBox or our iCam Cloud Service ( to store a backup copy offsite.

iCam Support / Re: Icamsource crashing iPhone 5s
« on: December 26, 2017, 03:22:05 PM »
It may be an issue with 11.2.1 on the iPhone 5s specifically.

Does the app crash when you tap Start, or when you connect remotely with iCam?

When you re-installed, did you re-install iCam or the iCamSource Mobile?

iCam Pro Support / Re: Surface Pro 4 and ICAM Web
« on: December 23, 2017, 02:08:26 PM »
What web browser are you using? You may need to give permission to the Java Applet running on the site through your web browser.

iCam Pro Support / Re: Some setup difficulties
« on: December 12, 2017, 08:31:50 PM »
There is currently no Android version of the iCamSource Pro Mobile. It is only available for iOS.

You can see a summary of the difference between iCam and iCam Pro here:

iCam Pro Support / Re: Foscam C2 With icampro
« on: November 30, 2017, 07:53:07 PM »
Will this camera work with my current icampro setup on my Mac?  Currently using two dlink basic cameras with no night vision or two way communication. Looks like like the Foscam C2 supports both of these and supports mjpeg so I'm assuming I can just swap in two of these. Love icampro as it is one of the few if not the only app that has Apple Watch support and works beautifully. Nice clear pictures with motion on on our watches if there is any activity at home. Mainly our dogs wandering around. Saves digging in pockets and handbags for the phone. Also can have it saved into our Dropbox account in the cloud. Quite brilliant.

Yes, if the camera supports MJPEG (we have had success with other Foscam cameras in the past) then it will most likely be compatible.

Old thread but hopefully Skjm see this. So up to now have been using icampro on my Mac and both iPhones with a couple of cheap dlink cameras. Works fine but no night vision and no audio except through my Mac iSight camera which works as a third camera. The reason we love icampro is that it has Apple Watch support and we save to a folder in Dropbox so even if the thieves took the lot we still have it due to mjpeg. So with these Amcrest cameras can we bypass their software and just carry on with our icampro setup? It's seemless but the old dlink cameras need to go.

Yes, if the network IP cameras also support MJPEG like your D-Link cameras then you should be able to use them either with their own software or with the iCamSource Pro.

iCam Pro Support / Re: iMac High Sierra not working correctly (stumped)
« on: November 29, 2017, 09:36:08 PM »
If the iCamSource Pro is crashing, there may be crash logs that will help us troubleshoot the cause of the issue.

To find crash logs in Finder, click on the Go menu and choose Go to Folder... After selecting this command, a text field should appear in Finder. Paste the path ~/Library/Logs/DiagnosticReports/ into the text field, and click the Go button.

If you could send the most recent crash logs that start with “iCamSource” to then hopefully we will be able to get to the bottom of this issue.

That is odd that it would fail after recording 3 or 4 videos. Usually if there is a fundamental configuration or hardware issue the things wouldn't make it that far.

Do you know approximately how long it takes for the application to crash? Is it a number of minutes, hours, or days? Is it always tied to the recording of 3 or 4 videos?

If it is tied to the recording of videos then it may be a memory issue. When launching the application, what is the memory usage of the iCamSource Pro in the Task Manager? After the application has been running for a while, but before it crashes, has the memory usage perhaps gone up considerably?

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