SKJM Forum

Support => iCam Pro Support => Topic started by: gq_50 on February 24, 2017, 08:20:01 AM

Title: ICampro
Post by: gq_50 on February 24, 2017, 08:20:01 AM: Keep getting connection closed on iPhone 7
Title: Re: ICampro
Post by: Stefan on February 24, 2017, 07:58:48 PM: Quote from: gq_50 on February 24, 2017, 08:20:01 AM
Keep getting connection closed on iPhone 7

Are you connecting to the Mac or Windows iCamSource Pro? Are you seeing the Connection Closed message when connecting via 3G/LTE, WiFi, or both?
Title: Re: ICampro
Post by: gq_50 on February 25, 2017, 11:46:29 AM: I'm on windows. And get connection message on both
Title: Re: ICampro
Post by: Stefan on February 26, 2017, 01:02:22 PM: Quote from: gq_50 on February 25, 2017, 11:46:29 AM
I'm on windows. And get connection message on both

Is your computer perhaps connected to your network twice, via both an Ethernet cable and Wi-Fi? It could be that iCam is attempting to connect via one of those connections when the iCamSource is expecting it to connect via the other once, and is closing the connection.
Title: Re: ICampro
Post by: gq_50 on March 01, 2017, 09:56:09 AM: Computer is connected to both wifi and Ethernet. I disconnect wifi and still having the same problem. I've tried wifi by itself also same problem. Still connection closed
Title: Re: ICampro
Post by: gq_50 on March 01, 2017, 10:01:47 AM: I also used a vpn on my iPhone which seems to work. But still don't understand why my LTE or 3G or wifi. won't work when I disconnect vpn
Title: Re: ICampro
Post by: Stefan on March 01, 2017, 10:35:05 PM: Quote from: gq_50 on March 01, 2017, 09:56:09 AM
Computer is connected to both wifi and Ethernet. I disconnect wifi and still having the same problem. I've tried wifi by itself also same problem. Still connection closed

When you disconnected WiFi did you then quit and restart the iCamSource?

Do you seen the Connection Closed message immediately, as soon as it connects, or when you attempt to zoom in on the camera?
Title: Re: ICampro
Post by: gq_50 on March 03, 2017, 05:57:57 PM: it disconnects as soon as it zooms in..
Title: Re: ICampro
Post by: Stefan on March 04, 2017, 11:32:07 AM: Quote from: gq_50 on March 03, 2017, 05:57:57 PM
it disconnects as soon as it zooms in..

The only difference when you are connected and viewing the thumbs and when you are viewing zoomed-in fullscreen is that audio is being transmitted. Have you tried turning audio off either in iCam Pro or choosing the "No Audio" input in the iCamSource Pro to see if that still causes the disconnection issue?