SKJM Forum
Support => iCam Support => Topic started by: Stefan on April 30, 2011, 08:44:48 AM
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This past month we have received a handful of reports from long-time iCam users who are suddenly having problems connecting via AT&T's 3G network. In troubleshooting one user's issue, we discovered that my iPhone was able to connect via AT&T 3G to their iCamSource, but Jay's was not.
In looking through the iCam Broker Server logs we were able to see that Jay's iPhone was connecting to AT&T's 3G network in a way that was much more "complex" than mine. Since iCam's zero-config connection logic depends how complex the iCam and iCamSource networks are to function correctly, a significant change in the complexity of AT&T's 3G network is going to have an effect for some users where things used to "just work" without any additional configuration.
This was also an issue back when iPhone OS 3.0 came out ... AT&T's 3G network was pretty basic with iPhone OS 2.x, but with iPhone OS 3.0 the connections became more complex, causing connectivity issues for some users. Now it looks like AT&T's 3G network is starting to transition to an even more complex network structure, and they may be rolling it out in different markets around the country.
The only difference between Jay's iPhone and my own (at least as far as we can tell) is where they are physically located: Mine is in Central Arizona, and Jay's is in Southern California.
One way to determine whether your iPhone is connecting via the "older, moderately complex method" versus the "newer, extremely complex method" is to visit http://whatismyipaddress.com/ in Mobile Safari from your iPhone when it is connected via 3G. If the reported IP address starts with "166" then it is most likely the "moderate" network. If your IP address starts with "198" then it is most likely the "extreme" network.
In our testing we were able to replicate the situation where my iPhone could connect to a test iCamSource via 3G where Jay's could not, and the only thing that we needed to change was to tick the "Auto-Config Router" checkbox in the iCamSource, so depending on your router you may have to enable UPnP or manually forward a range of ports to get things working again if your phone starts connecting via the "extreme" method. Luckily the iCam "zero-config" connection logic does still work with some routers (like the newer Apple AirPorts) even when the iPhone is connecting via the "extreme" method, so your mileage may vary.
The reason for this forum post is to 1) Notify our users of a potential change to AT&T's network that may effect iCam's ability to connect without any additional configuration, and 2) To try and determine the scope of the change. Since this appears to be an AT&T-specific issue, Verizon and other carriers around the world probably will not be effected. It's really too early to say at this point, but if you are on AT&T in the US and would like to help us gather more information, we would greatly appreciate it. If you could reply to this post (or e-mail us at support@skjm.com (support@skjm.com?subject=AT%26T 3G IP Address %26 Geographic Location)) with:
1) Whether your external 3G IP address as reported by http://whatismyipaddress.com/ starts with "166" or "198"
2) Where your general geographic location is in the United States (City & State)
We may have more questions as we go along, but for now that's a good starting point.
Thanks! :)
UPDATE : We now have confirmed reports that even some 166.x.x.x IP addresses are also part of an "extreme" network. (These networks are in California and Florida.) I continue to see a 166.x.x.x IP here in Arizona that is still "moderate" as we continue to monitor this situation.
UPDATE #2 : I am now seeing "extreme" network 166.x.x.x IP addresses here in Arizona, so it looks like AT&T is continuing its roll-out to different parts of the country.
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1) Mine starts with 198
2) Wilmington, DE
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Thanks for the info, Pontihog.
Yours is actually the first 198 we have heard of that wasn't in Southern California.
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So for we have reports of 198 IP addresses from Southern California and Delaware, and 166 IP addresses from Atlanta and Phoenix.
Also, if anyone has any contacts with AT&T that might have some insight into the transition we'd be happy to hear from them as well.
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Starts with 166
Southern California
3g AT&T Ipad
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Starts with 166
Southern California
3g AT&T Ipad
Interesting ... Perhaps the iPads connect differently than the iPhones? I am assuming you do not have an iPhone available to check with as well?
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166
Austin, TX
Although, whatismyipaddress.com shows the location as Houston, TX (AT&T main router?)
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1) Starts with 198
2) Washington, DC
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Up until about 2 weeks ago, my iPhone connected to iCamSource via AT&T 3G no problems.
Now I get the "Source Connection Error ..."
Depending on my location, whatismyipaddress starts with the following:
198 Romney, WV
198 Pikesville, MD
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@SCVThunder & @sstankus - Thanks for the info.
@Luther - Thank you for your info as well. Have you tried clicking the Auto-Config Router checkbox in the iCamSource to see if you can then connect via 3G?
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I have tried checking the "Auto-Config Router" checkbox and restarted.
After that,
I still could not connect via AT&T 3G
And then, I could not connect via my Wi-Fi also.
So I unchecked that checkbox and was able to reconnect via Wi-Fi again but still not AT&T 3G.
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I have tried checking the "Auto-Config Router" checkbox and restarted.
After that,
I still could not connect via AT&T 3G
And then, I could not connect via my Wi-Fi also.
So I unchecked that checkbox and was able to reconnect via Wi-Fi again but still not AT&T 3G.
If checking the Auto-Config Router checkbox introduced issues when connecting via local WiFi there are a couple of things to check:
1. When you clicked the Start button in the iCamSource with the Auto-Config Router checkbox checked did you see the words "Connecting ..." or "Connected to Server" in the iCamSource window title?
2. Do you have any firewall software running on your computer that might be blocking the incoming connection to the iCamSource? (Checking the Auto-Config Router checkbox disables the firewall piercing component of the connection logic.) If so, and you temporarily disable it, are you able to connect again via local WiFi? (Also, are you running on a Mac or Windows PC?)
3. When you had the Auto-Config Router checkbox checked, what UPnP / NAT-PMP status message appeared (if any) near the checkbox when you clicked the Start button? What is the make and model of your network router?
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I get the "cannot connect to broker error". I have tryed all of the troubleshooting I can think of. I check firewall and uninstall and install the program.It only works on wifi now,but it use to work on 3g for 2months? I called AT&T and they said that this app puts too much of a load on their network ,like skype. Is there anything that can be done to get this to work? Thanks
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I get the "cannot connect to broker error". I have tryed all of the troubleshooting I can think of. I check firewall and uninstall and install the program.It only works on wifi now,but it use to work on 3g for 2months? I called AT&T and they said that this app puts too much of a load on their network ,like skype. Is there anything that can be done to get this to work? Thanks
"this app puts too much of a load on their network ,like skype."
So is that what AT&T are telling people? :-\
When iCam connects via 3G (or EDGE) it limits the amount of bandwidth used only around 10 KB/s as per Apple's App Store 3G bandwidth restrictions. iCam has always (for over 2 years now) followed that bandwidth limit restriction.
First, a couple of questions:
1. When you visit http://whatismyipaddress.com/ when your iPhone is connected via 3G does the reported IP address start with "166" or "198" ?
2. What is your general geographic location is in the United States (City & State) ?
Now, in order to get things working again, have you tried checking the Auto-Config Router checkbox in the iCamSource before you click the Start button? If so (and it doesn't help) are you still able to connect via local WiFi? (If not, first check to see if you see the words "Connecting ..." or "Connected to Server" in the iCamSource preferences window title. If you see "Connected to Server" then your computer may have a firewall enabled that is blocking the incoming connection. If you see "Connecting ..." then your router may not properly support UPnP or NAT-PMP and we can further troubleshoot from there.)
If you check the Auto-Config Router checkbox and are still able to connect via local WiFi but not via 3G still, what is the UPnP / NAT-PMP status message that appears near the Auto-Config Router checkbox when you click the Start button?
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When Auto Config Router checked, message is: Connected to Server UPnP Success 12000->12000
I still get Source Connection Error on iPhone using WiFi.
Even with Firewall turned off.
Mac OS X Version 10.6.7
SIEMENS Gigaset SE567
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Asheville, NC is still 166, and everything still works fine. Note, however, that I already had to go to port forwarding since my AT&T DSL uses a combination modem/router.
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When Auto Config Router checked, message is: Connected to Server UPnP Success 12000->12000
I still get Source Connection Error on iPhone using WiFi.
Even with Firewall turned off.
Mac OS X Version 10.6.7
SIEMENS Gigaset SE567
If you are seeing "UPnP Success" but are still unable to connect then I would like to check to see if your router's UPnP settings are working as expected. To do that, please do the following:
1. Click the iCamSource Start button and confirm that you see a "UPnP Success" status message, and take note of the port number, which will most likely be 12000.
2. Click the Stop button in the iCamSource.
3. Visit http://portchecker.net/udp.php and enter the port from Step 1 and click the Check! button.
4. Please let me know if the port checker reports the port as OPEN or BLOCKED.
If it is BLOCKED then there may be a firewall enabled on your router that could be blocking the incoming connection. You might try disabling it temporarily to see if that has any effect. Especially look for any "SPI" (Stateful Packet Inspection) firewall or security settings that are enabled in your router, as they may cause problems with iCam.
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Asheville, NC is still 166, and everything still works fine. Note, however, that I already had to go to port forwarding since my AT&T DSL uses a combination modem/router.
Thanks for the info, Zarkov. If your connection does switch to 198 in the future you should still be able to connect since you already using port forwarding with your setup.
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I did not think AT&T were correct. This app worked for 2 months, then it stopped. My ip address starts with 69. I am in baltimore, MD.
I have checked the Auto-Config Router and icam does not work at all when I do that. The words connecting..... are at the top.
If it is the router I have a netgear wireless cable modem gateway. It you think it is the router-how can we fix it? What is UPnP or NAT-PMP.
Thanks
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I did not think AT&T were correct. This app worked for 2 months, then it stopped. My ip address starts with 69. I am in baltimore, MD.
I have checked the Auto-Config Router and icam does not work at all when I do that. The words connecting..... are at the top.
If it is the router I have a netgear wireless cable modem gateway. It you think it is the router-how can we fix it? What is UPnP or NAT-PMP.
Thanks
Your 69 IP is most likely your home WiFi network. If you temporarily disable WiFi on your iPhone and force it to connect via 3G then you will most likely see a 198 (as opposed to a 166) IP address when you visit http://whatismyipaddress.com
UPnP and NAT-PMP are protocol standards used by some programs and hardware devices that allow them to automatically forward ports in the network router that they are connected to.
Universal Plug and Play (UPnP) - http://en.wikipedia.org/wiki/Upnp
NAT Port Mapping Protocol (NAT-PMP) - http://en.wikipedia.org/wiki/NAT_Port_Mapping_Protocol
The only routers that we have come across in our experience that support NAT-PMP are the Apple AirPort routers. Most other routers support UPnP.
If, when you check the Auto-Config Router checkbox, you only see "Connecting ..." in the iCamSource Preferences window title instead of "Connected to Server" then there is likely some issue with how the auto-configuration logic is interacting with your router.
What is the specific model number of your Netgear cable modem gateway? We can first check in the product manual if it supports UPnP and if so, if it is enabled in your router's settings.
Also, are you running the Mac or Windows version of the iCamSource?
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I'm able to log in with wifi, but not 3G. I have the iphone4 and my location is Minneapolis and when using myipaddress.com it is a 198 number. I have an actiontec router with Mac computers. On the iCamsource on the mac computers, I get this message when connecting next to the Auto-config router; UPNP_AddPortMapping() Error -111 NAT-PMP 3,-7,61. I also have turned on and off the UPNP and get a different error message. Either way I cannot connect with 3G, I can only connect via wifi. What do I have to change? I have looked at the actiontec router page and am at a loss. Please help.
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I'm able to log in with wifi, but not 3G. I have the iphone4 and my location is Minneapolis and when using myipaddress.com it is a 198 number. I have an actiontec router with Mac computers. On the iCamsource on the mac computers, I get this message when connecting next to the Auto-config router; UPNP_AddPortMapping() Error -111 NAT-PMP 3,-7,61. I also have turned on and off the UPNP and get a different error message. Either way I cannot connect with 3G, I can only connect via wifi. What do I have to change? I have looked at the actiontec router page and am at a loss. Please help.
What is the specific model of your router?
What UPnP / NAT-PMP status message do you see when you disable UPnP in your router?
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I am running the windows version. My ip address starts with 198. My router model is cg814wg.
My router does support UPnP, because the icam worked good for 2 months on wifi and 3g. How can we enable the router.
Thanks
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I am running the windows version. My ip address starts with 198. My router model is cg814wg.
My router does support UPnP, because the icam worked good for 2 months on wifi and 3g. How can we enable the router.
Thanks
iCam does include connection logic that enables you to connect under most situations without any additional configuration. I am guessing that previously you did not have the Auto-Config Router checkbox checked in your iCamSource, is that correct? If so, then the iCamSource was not attempting to use UPnP to configure your router, and was able to connect using iCam's connection logic.
Here is a link to a PDF of your router's manual: http://documentation.netgear.com/cg814wgv3/enu/202-10297-01/pdfs/FullManual.pdf
From the manual (on page 4-12) it looks like your router does support UPnP, but it may not be enabled by default. When you connect to your router using your web browser, under the Advanced settings, if you click the UPnP menu item, is UPnP currently enabled? If not, and you enable it, are you then able to connect via 3G when restarting the iCamSource?
You might also want to see if your router's firewall is enabled under the Content Filtering > Services menu (page 3-1 of the manual). If so, does temporarily disabling it allow you to connect?
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166 San Antonio, TX 3G AT&T on iPhone
Funny my server is reporting Austin Texas. I saw someone from Austin was reporting their server was in Houston TX
Merlin
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Yes, I did not previously have the Auto-Config Router checkbox checked in the iCamSource.
I hope it is the router, it sounds like it. How do you to connect to your router using your web browser. DOS screen?
Thanks
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I typed in my router address and I put in admin and password, but then I get a "401 unauthorized" screen.
What does this mean, spyware. Can you get my through this part. Thanks
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I typed in my router address and I put in admin and password, but then I get a "401 unauthorized" screen.
What does this mean, spyware. Can you get my through this part. Thanks
The 401 error message means that you entered the incorrect router login & password. I would refer to your router's manual for the default login and password. If you changed the default router login and password and do not remember it you can likely reset it to factory defaults as well.
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I am in the router settings now, but I must have the v1 or v2 model, because I do not see the Upnp settings page or advance page.
Can you help. Thank you
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I set up "port forwarding" on the setting page and it is working now on wifi and 3g! I put in my laptop address and information on the set up page
I have never done this before. Is this safe to do and can anyone else get my information that is forwarded?
My laptop fan runs alot now as well. Is that because of icam? Thanks for your help.
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One more thing, under setting it asks to enable udp and/or tcp. I did both. Should I have done that or should I just do udp.
I want this to be a secured connection. Thanks again
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I set up "port forwarding" on the setting page and it is working now on wifi and 3g! I put in my laptop address and information on the set up page
I have never done this before. Is this safe to do and can anyone else get my information that is forwarded?
My laptop fan runs alot now as well. Is that because of icam? Thanks for your help.
I am glad to hear that things are working via 3G! :)
I would suggest just choosing UDP instead of both TCP and UDP so that you do not open any ports unnecessarily. Since no other application listens on those UDP ports you should not be any less secure. (Forwarding ports is a common thing to do for a lot of network applications.)
If your laptop fan is running it may just be due to an increase in the CPU usage of your computer. You can check what applications are using what % of your CPU in the Task Manager application.
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Just UDP does works on "port forwarding". 3g and wifi both working!
On the "port forwarding" I am putting in 1 to 65535 in the port range. Is this correct or should I put in one specific port number for the icam.
Also I am think of getting a extra camera to hook up. Will the D-Link DCS-930L Wireless N Network Camera work with your icam.
The review at walmart says it works with the icam and it is affordable.
Thanks again for all your help in this.
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Instead of using 1-65535 you should be able to enter 12000-12100 and still be able to connect via 3G.
And that D-Link camera does appear to be compatible, yes, as it supports MJPEG video streaming.
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I have an iPhone 4 and an iPad. My iPhone's IP address starts with 198, while my iPad address starts with 166. My iPhone iCam was working well using 3G until a few days ago. Now it can send me notification of a detected motion but cannot show any video/audio on my iPhone. iPhone iCam app returns the following message: "Source Connection Error - One or more of the iCamSources returned by the iCam Broker Server could not be connected to."
When using wi-fi, the iCam app on the iPhone has no problem at all. It appears that AT&T 3G network has something to do with is issue.
My iPad's iCam app is still working fine with wi-fi and 3G.
My question is: When will there be a fix for iPhone iCam app to make it work again?
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I have an iPhone 4 and an iPad. My iPhone's IP address starts with 198, while my iPad address starts with 166. My iPhone iCam was working well using 3G until a few days ago. Now it can send me notification of a detected motion but cannot show any video/audio on my iPhone. iPhone iCam app returns the following message: "Source Connection Error - One or more of the iCamSources returned by the iCam Broker Server could not be connected to."
When using wi-fi, the iCam app on the iPhone has no problem at all. It appears that AT&T 3G network has something to do with is issue.
My iPad's iCam app is still working fine with wi-fi and 3G.
My question is: When will there be a fix for iPhone iCam app to make it work again?
Have you tried checking the Auto-Config Router checkbox in the iCamSource?
Unfortunately there is no known fix that could be implemented in iCam that would automatically get around this issue introduced by AT&T.
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My is 198 and I live in souther california (LA) and i cant connect over 3g wifi works but not over 3g all firewalls are off . what's next ? what should I do? help please!!!
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My is 198 and I live in souther california (LA) and i cant connect over 3g wifi works but not over 3g all firewalls are off . what's next ? what should I do? help please!!!
Have you tried checking the Auto-Config Router checkbox in the iCamSource? If so, what UPnP or NAT-PMP status message appears if you cannot connect? Also, what is the make and model of your router?
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I cannot believe it. We fixed the icam yesterday,and it was working all day.
I tryed it today and it is not working. Connects on wifi, but not 3g.
I retraced all of the steps we did and nothing. This is so frustrating!
Any ideas? Thanks
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I cannot believe it. We fixed the icam yesterday,and it was working all day.
I tryed it today and it is not working. Connects on wifi, but not 3g.
I retraced all of the steps we did and nothing. This is so frustrating!
Any ideas? Thanks
Maybe your computer's internal IP address has changed, causing your port forwarding settings to be incorrect?
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I cannot believe it. We fixed the icam yesterday,and it was working all day.
I tryed it today and it is not working. Connects on wifi, but not 3g.
I retraced all of the steps we did and nothing. This is so frustrating!
Any ideas? Thanks
Part ll
I went under the router settings,and looked at the port forwarding option.
I noticed that the last digit of the ip address changed from 0 to 1? (I have more then one computer)
I changed it back and now icam is working on 3g.
Any ideas on why this happened? Can my internet provider (comcast) do this and why?
I will keep an i on it. Thanks again.
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Comcast shouldn't be able to change it, no.
If your computer is configured to get an internal IP address from your router via DHCP it may not always be assigned the same IP address when you restart it. You can manually enter your computer's IP information in your computer instead of relying on DHCP, that way it won't change from time to time.
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That is exactly what the router is doing. How do you manually enter the computer's IP information in and where is it located at?
I also was told to unplug the router everytime I am done with the computer for safety reasons. Could this be the problem?
Thanks
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That is exactly what the router is doing. How do you manually enter the computer's IP information in and where is it located at?
I also was told to unplug the router everytime I am done with the computer for safety reasons. Could this be the problem?
Thanks
The portforward.com site has step-by-step guides for configuring your computer to use a static internal IP for most common operating systems: http://portforward.com/networking/staticip.htm
Unplugging your router could definitely cause it to assign your computers different IP addresses the next time you plugged it in, yes.
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The icam is working on both 3g and wifi, but today I logged on to the icam (after it was working fine for hours) and the error message I saw was "no such user name and password with icam running? I turned off my iphone and then it was working. Do you know any reason why the icam does this? Does turning off the iphone reset the icam?
Thank you for all of your help troubleshooting.
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The icam is working on both 3g and wifi, but today I logged on to the icam (after it was working fine for hours) and the error message I saw was "no such user name and password with icam running? I turned off my iphone and then it was working. Do you know any reason why the icam does this? Does turning off the iphone reset the icam?
Thank you for all of your help troubleshooting.
The computer running the iCamSource may have lost its connection to the Internet briefly. If you continue to experience this issue, please let us know.
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Baltimore City, MD 198, iPhone 3G, Comcast
Stopped working on my Win7 laptop, iCam v2.2.1 - No sources found with 3G and WiFi trying auto-config and port forwarding
Still works fine on my XP laptop, iCam v1.4.2.6 with 3G and WiFi in both auto-config and port forwarding modes.
Router N300 Net Gear.
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iPhone 4 here in Middletown, CT and my AT&T 3G IP begins with 166. My router is a Linksys WRT54GL running a newer build of DD-WRT with UPnP enabled and I have the "Auto config router" option checked. No issues here.
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Baltimore City, MD 198, iPhone 3G, Comcast
Stopped working on my Win7 laptop, iCam v2.2.1 - No sources found with 3G and WiFi trying auto-config and port forwarding
Still works fine on my XP laptop, iCam v1.4.2.6 with 3G and WiFi in both auto-config and port forwarding modes.
Router N300 Net Gear.
Do you see the words "Connecting …" or "Connected to Server" in the iCamSource Preferences window title when you click the Start button? - http://skjm.com/icam/help/troubleshooting.php#icam1 (http://skjm.com/icam/help/troubleshooting.php#icam1)
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Well, hit me with a brick. It says "Connected to Server" but the login name is different than the XP PC. I wonder who did that!!!
And of course it works fine if I use the correct login on the iPhone to get to the Win7 PC. Somedays I should not play with technology......
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Per your request:
Check "Auto-Config Router" and Start.
Note UPnP Success 12000->12000
Stop iCamSource
Port Checker reports 12000 BLOCKED.
Comment: I have not changed any router configuration for years.
Can my Internet provider or AT&T change settings on my router? I don't think so.
The only thing I see that changed in the past few months (when I started getting "Connection Error" via 3G) is AT&T's service in my area.
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Per your request:
Check "Auto-Config Router" and Start.
Note UPnP Success 12000->12000
Stop iCamSource
Port Checker reports 12000 BLOCKED.
Comment: I have not changed any router configuration for years.
Can my Internet provider or AT&T change settings on my router? I don't think so.
The only thing I see that changed in the past few months (when I started getting "Connection Error" via 3G) is AT&T's service in my area.
The success or failure of the iCam connection logic to connect depends on the interaction between the iCam (AT&T 3G) and iCamSource (your home DSL) networks. What has happened is that since AT&T has changed the type of their network the iCam connection logic is no longer able to navigate between AT&T's more complex network and your router to make the connection when your iPhone is connected via 3G.
Unfortunately it seems like your router doesn't properly support UPnP for UDP ports if the port checker is reporting port 12000 as BLOCKED when you have seen the UPnP Success 12000->12000 message in the iCamSource.
The next step would be to uncheck the Auto-Config Router checkbox in the iCamSource and try manually forwarding UDP ports 12000-12100 in your router to the computer on your network running the iCamSource. Are you familiar with forwarding ports in your router? If not, the step-by-step port forwarding instructions can be found here: http://skjm.com/forum/index.php?topic=402.0
Please let me know if you have any questions.
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Middletown RI
IP starts with 166
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Hello, i am using an iphone4 and i am in Florida and mine is 166. thanks. jp
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Hello, i am using an iphone4 and i am in Thailand
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198 for me in Huntington WV
works fine over wifi, no connection via 3g
auto-config router checked
upnp success 12001-12001
stopped icam and 12001 udp port is open
ports forwarded in my DLink router are 12000-12100
enable upnp checked on my router
used to work fine but now no connection via 3g please help
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198 for me in Huntington WV
works fine over wifi, no connection via 3g
auto-config router checked
upnp success 12001-12001
stopped icam and 12001 udp port is open
ports forwarded in my DLink router are 12000-12100
enable upnp checked on my router
used to work fine but now no connection via 3g please help
If you could go to http://whatismyipaddress.com/ (http://whatismyipaddress.com/) from the computer running the iCamSource and send your external IP address to support@skjm.com (http://support@skjm.com) so we can attempt to look it up in the Broker Server logs. Also, please reference this forum post and your username in your email.
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My IP adress starts with 192. I am in a suburb of Nashville Tennessee. My IPhone 4 only works on my home Wi-fi and sporadically on a Wi-fi outside my home. I use to be able to get some connection on 3g a couple of months ago but that has since changed to nothing. I do not have auto config checked, although I did try port-forwarding and that did not work. I have a Trendnet router on my system and I use a DSL connection. Please help. Thanks..
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The icam was working good until yesterday, now I get the Source Connection Error message that says
" one or more of the iCamSources returned by the iCam Broker Server could not be connected to"
What does this mean and how can we fix it? The icam does work for about 1 minute then the picture just freezes? When I stop and restart the icam it works again but just for about 1 minute until it does it again.
I did nothing different to it since we got it working about 2 weeks ago.
Thanks
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My IP adress starts with 192. I am in a suburb of Nashville Tennessee. My IPhone 4 only works on my home Wi-fi and sporadically on a Wi-fi outside my home. I use to be able to get some connection on 3g a couple of months ago but that has since changed to nothing. I do not have auto config checked, although I did try port-forwarding and that did not work. I have a Trendnet router on my system and I use a DSL connection. Please help. Thanks..
Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
Also, are you running the latest version of iCamSource 2.2.3? That version had a fix particularly related to Trendnet cameras.
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The icam was working good until yesterday, now I get the Source Connection Error message that says
" one or more of the iCamSources returned by the iCam Broker Server could not be connected to"
What does this mean and how can we fix it? The icam does work for about 1 minute then the picture just freezes? When I stop and restart the icam it works again but just for about 1 minute until it does it again.
I did nothing different to it since we got it working about 2 weeks ago.
Thanks
Are you an AT&T subscriber? Does your phone's IP begin with 198.? To get your phone's IP, run iCam on your phone, let it connect for about 10 seconds, then immediately go to http://whatismyipaddress.com (http://whatismyipaddress.com) in the phone's web browser to get the phone's IP address at that moment.
Also, what is the Brand/Model of your camera?
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I think I just posted in the wrong thread -
I am in Aliso Viejo, CA - getting a 198.x.x.x IP from ATT.
I am running iCamSource 2.3, on Win XP Pro. AutoConfig checked and says connected to server.
Cameras set up in my classroom, and I have no access to the routers. Am I just out of luck, or are you working on a fix to the new 3g system?
(iPhone 3Gs jailbroken, RedSn0w 4.3.3 - Using 3G unrestrictor, still no dice)
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Please email what status message appears next to the Auto-Config Router check-box when you run iCamSource with that option enabled to support@skjm.com (http://support@skjm.com)
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This past month we have received a handful of reports from long-time iCam users who are suddenly having problems connecting via AT&T's 3G network. In troubleshooting one user's issue, we discovered that my iPhone was able to connect via AT&T 3G to their iCamSource, but Jay's was not.
Well here is an interesting thing. I live in Australia and use Icam on my iMac at home with 5 cameras. Hubby and I are on the Telstra 3G network for iPhones and iPads and icam app works perfectly both on wifi and 3G.
We have come to the USA and Canada for holidays and thought that having icam would be great. Whilst on wifi at hotels, RV parks etc icam works just like home. When our iPhones were roaming via AT&T in the USA it worked fine. BUT since we are spending 4 weeks in Canada we decided to get Rogers wireless sims for our iPhones and iPads. Guess what NO icam access at all!!! We get the notifications If it detects movement etc, but can't see the camera via the app at all. Minute we put our Australian Telstra sim in all is ok!!
So looks like Rogers is blocking the app too!!
Thank goodness l live down under ;D
Cheers and thanks for the BEST APP!!!
Sue W.
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Thank you for that information, Sue. :)
Were you seeing the Source Connection Error when connecting via Rogers 3G? I believe that the new 198 AT&T network that we are seeing is similarly complex as the Rogers 3G network in Canada. I am not sure if all of Rogers' network is "more complex" or if it is only localized to certain specific geographic locations, like AT&T.
I suppose that one issue with our iCam zero-config connection logic is that since its success does depend on the combined complexities of the iCamSource and iCam network types there could be situations when traveling where it could stop "just working" if your iPhone was connected to a particularly complex or restrictive network, although I suppose this could also be the case for other applications if the network was overly restrictive.
The alternative would be to require every user to have to either automatically or manually configure their router ... Which I sure wouldn't want to have to do. :)
In your case you could likely have checked the Auto-Config Router checkbox or manually forwarded ports in your router back home and you would still be able to connect via Rogers 3G. (I know we have many users in Canada who do use iCam on Rogers.)
I am glad to hear that you were able to connect from all of the local WiFi hotspots, though ... Sometimes those can be overly restrictive as well! :)
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Mostly Posting to write helpful info.
Geographical Location: Fort Collins, Colorado USA Zip 80525
Problems connecting With 3G Network. Checked Ip Starts 166.205.*.* Problem was Mac Icam didn't show up tried again after switching networks back an forth again second time success.
No Problems using forced Edge Network. Re-Checked IP on Edge Also Starts 166.205.*.*
Refreshed page verified again still 166.205.*.*
only last two numbers of Ip change when Switching networks.
Will Test the AUTO config button when i get home:)
Setup 2 computers both running Icam source 2.2.3
1st. Mac OSX 10.5.8
2nd. WinXP Pro SP3
Using Same login & pass on both machines.
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Nashville, TN
iPhone 4 = 166
ipad (v.1) = 166
ATT Uverse Max Plus internet plan.
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166 east side of Hollywood Ca
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This has been happening to me as well on 3g.
I'm normally connected to wifi somewhere but recently tried to connect over 3g and received the cannot connect to sources. I have cameras at two separate locations.
198 ip in Lancaster PA.
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This has been happening to me as well on 3g.
I'm normally connected to wifi somewhere but recently tried to connect over 3g and received the cannot connect to sources. I have cameras at two separate locations.
198 ip in Lancaster PA.
Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
Our new iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3
(http://skjm.com/icam/help/troubleshooting.php#icam3)
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Yeah, I always run auto config. I haven't changed anything. The message says upnp success 12001 -> 12001.
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As a side note. I had purchased another cam program from the app store a long time ago before I found iCam. As a trial and error, I installed that program and can report I have no issues connecting. I am able to connect with 3g or wifi seamlessly. However I much more prefer the UI in iCam, so I would like to find a fix. I have been using iCam for a long time with zero issues.
Why, if this is a possible IP problem would it not affect the other apps?
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The fix for most of our users coming across this issue has been to either use the Auto-Config Router. If that is not working than to other option is to forward ports.
What is the Brand/Model of your router?
This particular issue affects the firewall piercing techniques that are used to create a direct connection between the phone and the computer. The other apps you are referring to probably don't use similar firewall piercing techniques.
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Linksys e2000 running zonealarm
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Here is a link to the port forwarding instructions for your particular router: http://portforward.com/english/routers/port_forwarding/Cisco/Linksys-E2000/default.htm (http://portforward.com/english/routers/port_forwarding/Cisco/Linksys-E2000/default.htm)
Following these instructions:
Forward the port range 12000-12100 (UDP protocol) to the computer running the iCamSource.
Once this is done and you've enabled port forwarding in the iCamSource program, you should be able to access your iCamSource.
To enable port forwarding in the iCamSource program, follow the directions in this forum post: http://skjm.com/forum/index.php?topic=402 (http://skjm.com/forum/index.php?topic=402)
Please let me know if you have any questions about any of these instructions.
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Got the router port forwarding set up and now can connect with my firewall off. Thanks.
Need to figure out the zonealarm firewall next, because I can't connect when it's running.
Edit....Have the firewall setup and all is working again.
Thanks for the help.!!!
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So, you've got things all set up including your firewall?
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Yes everything is working great again...Thanks for your help.
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Great! I'm glad you got it working.
If you have any other issues or questions, please let us know.
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198 in Minnesota
I get the source connection error on 3g but can connect via wifi. Running newest version on windows xp and DLink 524 router.
I've already emailed support so hopefully can get this issue resolved.
It doesn't shock me that AT&T would be the network with the issues, or that they are telling their customers why icam isn't working on their networks. IMO they really are awful...
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198
Jasper Indiana
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re: AT&T 3G problem - Ipad 2 / Palm Springs CA area
(Cellular Data Number on Ipad2: 760 ... ....)
(Webcam Icamsource computer ip 98.149 ... ...)
(Icam connection login name: artistofideas)
Note: Icam works on home WIFI ... and on public wifi across town at Starbucks.
But Icam gets "broker" error on AT&T 3G (even with 5 full bars of signal strength)
?
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The most common reason for the Broker Connection Error is a poor wireless connection. If you see the error consistently when you have a strong wireless signal, the network you're connected to may be blocking UDP traffic. We can get more information if you send your external IP address of the computer running iCamSource to support@skjm.com (http://support@skjm.com). To get that, go to http://whatismyipaddress.com (http://whatismyipaddress.com) in your computer's web browser and let us know what it says your computer's IP address is.
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Thanks. I've sent IP to support email.
(Since it won't connect even with 5-bar 3G signal strength there must be an AT&T issue.)
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I'm having similar problems.
3G on ATT Ipad - does not work, source connection error, broker server
3G on Verizon Android - Works
WIFI anywhere - Works
ATT IP starts with 198 in So. Cal.
198.228.212.142
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UPDATE: Ipad2 ATT 3G
ICam on Ipad2 WAS working with (external) wifi hot spots (but not via AT&T 3G) ...
... UNTIL I downloaded that (old) SKJM registry adjustment program
and attempted to muck about with the router port forwarding.
NOW: Home wifi still works, but will no longer connect at wifi hotspots. ("broker")
Oh well. This is what happens when morons muck about. :-)
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I'm having similar problems.
3G on ATT Ipad - does not work, source connection error, broker server
3G on Verizon Android - Works
WIFI anywhere - Works
ATT IP starts with 198 in So. Cal.
198.228.212.142
Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let us know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
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UPDATE: Ipad2 ATT 3G
ICam on Ipad2 WAS working with (external) wifi hot spots (but not via AT&T 3G) ...
... UNTIL I downloaded that (old) SKJM registry adjustment program
and attempted to muck about with the router port forwarding.
NOW: Home wifi still works, but will no longer connect at wifi hotspots. ("broker")
Oh well. This is what happens when morons muck about. :-)
If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12001
(http://portchecker.net/udp.php?p=12001)
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send a screenshot of your router's port forwarding configuration to support@skjm.com so we can verify the settings. Please reference this post and your username.
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I'm having similar problems.
3G on ATT Ipad - does not work, source connection error, broker server
3G on Verizon Android - Works
WIFI anywhere - Works
ATT IP starts with 198 in So. Cal.
198.228.212.142
Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let us know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
I tried the Auto-Config router - status message is: UPnP Success 12006-> 12006 (click for info)
Still having problems with AT&T 3G using iPad (does not connect) - Verizon 3G and all WIFI seems to work, as does iCamWeb.
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I Have Had This Same Exact Problem Twice Over The Last Year And A Half Of Using iCam And Both Times It Ended Up Being AT&T's Problem. The Most Recent Was Just Last Week. After Following All The Excellent Troubleshooting That SKJM Provides On This Forum But Still Having The Problem, I Called AT&T And Hung On The Line Until I Got Someone. After Explaining That It Sounded Like A Tower Issue To Me, They'd Do A Little Troubleshooting And Then Finally Say, Yes, It Looks Like An Issue With The Service And It Will Be Resolved In The Next 24 Hours. Both Times The Problem Had Corrected Itself By The End Of The Day And I Was Again Able To Stream My Cameras On 3G. If You've Followed All The Troubleshooting On This Page And Still Can't Get 3G To Work, My Advice Is To Give It A Couple More Days And Then Give AT&T A Call.
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UPDATE: Ipad2 ATT 3G
ICam on Ipad2 WAS working with (external) wifi hot spots (but not via AT&T 3G) ...
... UNTIL I downloaded that (old) SKJM registry adjustment program
and attempted to muck about with the router port forwarding.
NOW: Home wifi still works, but will no longer connect at wifi hotspots. ("broker")
Oh well. This is what happens when morons muck about. :-)
If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12001
(http://portchecker.net/udp.php?p=12001)
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12000 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send a screenshot of your router's port forwarding configuration to support@skjm.com so we can verify the settings. Please reference this post and your username.
FOLLOW UP (2): Status - Wifi AND AT&T 3G are working :-)
NOTE1: This is the first time I'd tried to configure port forwarding on a router. Comment: I easily set the porting range, but it wasn't obvious to me what ip to port them to. :-) Finally figured out to hover the cursor over the network map to see the local network ip of the laptop. (Of course I'd previously had wifi hotspot working, so my problem probably had nothing to do with that. LoL
NOTE 2: The real problem (I fairly sure) was setting the software firewall on the PC to allow the connection to ... but let us note that the wifi hotspot connection had previously worked before I got this "fixed."
SO .. the problem of AT&T 3G connection was PERHAPS solved when I was attempting to set the software firewall rules of ICamSource (both inbound and outbound) ... AND also set the advanced rules to "Allow edge traversal."
BOTTOM LINE: I honestly don't know which of the things I did fixed the problem ... BUT after first breaking everything (so that even local wifi wouldn't work) ... I finally managed to solve the AT&T 3G "broker" problem.
ONE QUESTION FOR THE SKJM TEAM: Do you think the "Allow edge traversal" option had something to do with allowing AT&T 3G to work? (I have no idea. LoL)
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I'm having similar problems.
3G on ATT Ipad - does not work, source connection error, broker server
3G on Verizon Android - Works
WIFI anywhere - Works
ATT IP starts with 198 in So. Cal.
198.228.212.142
Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let us know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
I tried the Auto-Config router - status message is: UPnP Success 12006-> 12006 (click for info)
Still having problems with AT&T 3G using iPad (does not connect) - Verizon 3G and all WIFI seems to work, as does iCamWeb.
Since the auto-configuration logic isn't working, the next thing to try is to manually configure your router for port forwarding. There's more information about using port forwarding with iCamSource here: http://skjm.com/forum/index.php?topic=402.0 (http://skjm.com/forum/index.php?topic=402.0)
If you have any problems with the instructions on that page, please let us know the Brand/Model of your router so we can find port forwarding instructions for your particular router.
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I do not have access to the routers. I should have mentioned that this behavior is on 2 different local Networks and 3 different computers running icamsource.
Am I just out of luck using iCam with AT&T 3G? My Verizon 3G iCam works, as does WIFI on all Networks and Computers without port forwarding.
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I do not have access to the routers. I should have mentioned that this behavior is on 2 different local Networks and 3 different computers running icamsource.
Am I just out of luck using iCam with AT&T 3G? My Verizon 3G iCam works, as does WIFI on all Networks and Computers without port forwarding.
Unfortunately, the last option is to forward ports in your router.The Firewall piercing techniques used by iCam depend on network configuration on both the iCamSource side and the phone side. That's why it behaves differently on the different networks.
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Since this seems to be a problem only with AT&T Cell (3G) network connections, I think they must be doing some unnecessary blocking of your UDP packets.
BTW, I don't have the AT&T problem with other "iPad to PC" apps (like Tonido).
How would I explain this issue to AT&T support?
If AT&T can't help, I guess my new 3G devices will be with Verizon.
Thanks,
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Since this seems to be a problem only with AT&T Cell (3G) network connections, I think they must be doing some unnecessary blocking of your UDP packets.
BTW, I don't have the AT&T problem with other "iPad to PC" apps (like Tonido).
How would I explain this issue to AT&T support?
If AT&T can't help, I guess my new 3G devices will be with Verizon.
Thanks,
According to the Tonido site: http://www.tonido.com/support/display/docs/Understanding+How+Tonido+Works (http://www.tonido.com/support/display/docs/Understanding+How+Tonido+Works)
"When you connect to your Tonido software outside the network, say the internet, you are connecting to your home via our relay servers. "
Which means that the traffic is passed from the home computer to a Tonido-owned server and finally to the phone. That is different from iCam, which uses a direct phone to PC connection.
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Thank you for the explanation on how Todnido differs from iCam.
I'm still wondering how to approach AT&T wireless with this issue, as I believe it is theirs. Any suggestions?
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The 198.x.x.x network uses a more complex port translation scheme than most other networks (such as the Verizon network and the WiFi networks you mentioned). iCam uses firewall piercing techniques that work on most networks, but those techniques don't work on the 198.x.x.x network because of the complex port translation scheme it uses.
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Have you guys discovered a fix yet? I'm in Florida and have the 198 ip and im not able to connect using 3g?
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Have you guys discovered a fix yet? I'm in Florida and have the 198 ip and im not able to connect using 3g?
The solution for users experiencing this particular issue is to use the Auto-Config Router option. If that does not work the only thing left to try is Port Forwarding. More information about Port Forwarding can be found on this forum thread: http://skjm.com/forum/index.php?topic=402 (http://skjm.com/forum/index.php?topic=402)
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Like many others using ICAM I to found that I could connect via wifi but not through AT&T's 3G network using my Iphone.
Here is what I did to get mine to work:
I manually entered the port forwarding range as suggested in this thread 12000 to 12100 in my Linksys E3000 router with the IP address of the computer running on my network (that is running ICAM source and that has my usb camera attached).
I use my Iphone to connect and my IP has 166 in Southern, California.
I had the auto configure checked in ICAM source but I unchecked the box and I was finally able to connect via 3G, however, entering the port forwarding information was the thing that helped me.
My router is connected to a cable modem but I never made any changes to that.
I hope that this helps others.
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1) 166
2) Chicago, IL
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198.xxxxxx
Windsor, Colorado.
I've tried everything and can't connect. VERY frustrated. This used to be a bulletproof application. Does anybody have a recommendation for an application that works?
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198.xxxxxx
Windsor, Colorado.
I've tried everything and can't connect. VERY frustrated. This used to be a bulletproof application. Does anybody have a recommendation for an application that works?
The solution for this particular issue has been to try the Auto-Config Router option. If that does not work, then Port Forwarding should resolve it.
There's more information about using port forwarding with iCamSource here: http://skjm.com/forum/index.php?topic=402.0
If you have any problems with the instructions on that page, please send the Brand/Model of your router to support@skjm.com, so I can find port forwarding instructions for your particular router. Please reference this post and your username.
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Just checked my ip and it is the 198. I have at&t. As stated in previous post when I upgraded to the new Iphone 4s and instlled icam app the app crashes upon opening. I have no problem with Iphone 3gs that has not updated opperating system. I am in fLORIDA
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Just checked my ip and it is the 198. I have at&t. As stated in previous post when I upgraded to the new Iphone 4s and instlled icam app the app crashes upon opening. I have no problem with Iphone 3gs that has not updated opperating system. I am in fLORIDA
Have you tried deleting iCam from your iPhone and re-downloading it from the Apple App Store? If you use the same iTunes account you will not be charged a second time.
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I am in the West Palm Beach, FL area (33462) and have IP address starting with 198 and was having this problem. I check Auto-config Router and this corrected my problem.
Thanks,
Jeff
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Hi, I just purchased iCam and I can't get it to work over 3G. I'm located in Irvine, CA, and my IP starts with 68. I tried checking the Auto-Config Router box, no luck. I then followed the Port Forwarding instructions and I get the "iCam Broker Server could not be connected to" error message. I'm able to connect through Wi-Fi only. Any suggestions on what to try next? Thanks.
Update: I should mention I'm on AT&T also.
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Hi, I just purchased iCam and I can't get it to work over 3G. I'm located in Irvine, CA, and my IP starts with 68. I tried checking the Auto-Config Router box, no luck. I then followed the Port Forwarding instructions and I get the "iCam Broker Server could not be connected to" error message. I'm able to connect through Wi-Fi only. Any suggestions on what to try next? Thanks.
Update: I should mention I'm on AT&T also.
If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12001 (http://portchecker.net/udp.php?p=12001)
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12001 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send a screenshot of your router's port forwarding configuration to support@skjm.com (http://support@skjm.com), so we can verify the settings. Please reference this post and your username in your email.
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OK, we have two iPhones in our household, one on AT&T (iPhone 4), and one on Verizon (iPhone 4S).
iCam works great on both with WiFi as well as the Verizon 3G network, but never connects on the AT&T 3G network any more (it used to connect until the end of June, 2012). My IP address on the AT&T 3G Network starts with "166" and I live in Putnam County, NY (10512).
Help!
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Update - checked auto config router and all is well. Thanks!
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I'm glad you got it working!
If you have any other issues or questions, please let us know.
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IP Information: 12.52.88.2
i am in Victoria, TX
I can connect through the wifi but not on the 3g. It says "source connection error-one or more of the icamsources returned by the icam broker server could not be connected to."
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Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
Our iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3 (http://skjm.com/icam/help/troubleshooting.php#icam3)
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I am starting to see same problems on verizon now can connect on 3g while in chicago but cannot connect when in my home market have tried all the fixes as stated above with no avail however can use a galaxy nexus when im in my home market but not my droid razr or droid 4 any fix in site for these issues????? udp port shows open have tried with upnp and also have tried with manual port forwarding the only difference i can find between the gallaxy and the droid phones is a slight difference in ip addresses one ends in .79 and the other ends in .103 looking like a market by market issues hope this doesnt end icam as more markets keep it from working
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If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12001 (http://portchecker.net/udp.php?p=12001)
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12001 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send me a screenshot of your router's port forwarding configuration to support@skjm.com (http://support@skjm.com) so we can verify the settings. Please reference this forum post and your user name in your email.
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hello, im an old school icam user, havent used the app or my security system since first started having 3g connection issues with att. before that everything worked great. i now want to use it again, and find the same ol problems.
First note that i have done the following:
updated app and desktop windows versions
everything works great over wifi
portchecker shows udp port is open
auto-config router box is checked as well is the port range box
dlink router has spi disabled
port range 12000-12100 is being forwarded on router for correct device( even put this device in the DMZ and still dont work over 4g )
my public ip address on my mobile device is 198.#.#.#
again it works great over wifi, just no connections over 3,4g
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If you have manually forwarded UDP ports to your computer, please leave the Port Forward Range checkbox checked, but uncheck the Auto-Config Router checkbox.
Also, what is the model of your DLink router and the brand / model of your modem? (Some modems are modem / router combos, and can have firewall settings enabled in them as well.)
hello, im an old school icam user, havent used the app or my security system since first started having 3g connection issues with att. before that everything worked great. i now want to use it again, and find the same ol problems.
First note that i have done the following:
updated app and desktop windows versions
everything works great over wifi
portchecker shows udp port is open
auto-config router box is checked as well is the port range box
dlink router has spi disabled
port range 12000-12100 is being forwarded on router for correct device( even put this device in the DMZ and still dont work over 4g )
my public ip address on my mobile device is 198.#.#.#
again it works great over wifi, just no connections over 3,4g
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dlink dir665 router, and an arris tm502g modem, i have checked and unchecked boxes and neither works
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If you already have port forwarding configured on your router, I would like to try and confirm that your port forwarding is functioning as we expect it to. If you visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12100 (http://portchecker.net/udp.php?p=12001)
... it will open a webpage that contains a Java Applet in it (similar to iCamWeb) that will be able to listen on port 12100 for a UDP packet to be sent from a server on the Internet to your computer.
If your port forwarding is functioning correctly then you should see a message saying that the port is "open." If it is not functioning correctly, it should say that it is blocked.
Also, please send a screenshot of your router's port forwarding configuration to support@skjm.com, so we can verify the settings.
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read first statement , portchecker has been ran and port is open
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I have been using the icam with my iphone for over 1 year now.
I am upgrading my phone to a new smart phone with the "Windows phone 8" or "Android" operating system.
Can I still use the icam with something different then the iphone?
If so, please explain what needs to be done. I have att phone service.
Thank you
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read first statement , portchecker has been ran and port is open
I would like to try and confirm that the entire range is functioning as we expect it to. Please visit this link in your computer's web browser: http://portchecker.net/udp.php?p=12100 (http://portchecker.net/udp.php?p=12100)
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I have been using the icam with my iphone for over 1 year now.
I am upgrading my phone to a new smart phone with the "Windows phone 8" or "Android" operating system.
Can I still use the icam with something different then the iphone?
If so, please explain what needs to be done. I have att phone service.
Thank you
iCam is available for Android here: http://market.android.com/details?id=com.skjm.icam (http://market.android.com/details?id=com.skjm.icam)
Please note that iCam is not transferable between the two platforms. Apple and Google do not support the transferring of purchases between the two platforms, so if you previously purchased the iPhone version you will need to purchase the Android version separately.
iCam for Windows phones have been requested in the past and is currently on our list of potential features to implement in the future.
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thanks,
one more question
Will the "Quick 5.0 MP HD Video Webcam with 720p" work with the icam on andriod ?
My computer does not have a built in camera and i will have to install this.
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Yes, iCam supports Built-In, FireWire or USB Webcams and DV Cameras as well as select MJPEG-compatible Network IP Cameras.
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Any word on the AT&T issue with iOS? I have an I-phone 5 running 4g and Icam does not work anymore. I have tried on several other I-Phone 5s from other carriers and still nothing. Says no sources are running software.
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If you could go to http://whatismyipaddress.com/ (http://whatismyipaddress.com/) from the computer running the iCamSource and send your external IP address to support@skjm.com so we can attempt to look it up in the Broker Server logs and hopefully troubleshoot the problem. Also, please reference this forum post and your user name in your email.
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I have had an ongoing problem with AT&T 3G connecting to iCam on my iPad..(original). Over wireless, both home and on the road (hotel wireless), icam works great. My wife's iphone 5 over LTE on verizon works wonderfully too....
Any thoughts?
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Have you tried checking the Auto-Config Router checkbox in the iCamSource before clicking the Start button? If that doesn't work, please let me know what status message appears next to the Auto-Config Router checkbox when you run iCamSource with that option enabled.
Our new iCam Help Troubleshooting section also contains some additional information about what to try when you are unable to connect from outside of your local WiFi network: http://skjm.com/icam/help/troubleshooting.php#icam3 (http://skjm.com/icam/help/troubleshooting.php#icam3)